Wells Fargo Bank

Reviews

• AP

  A Life of Payne

  1 day ago
  5.0
  I received quite a few savings bonds that had matured, wasn’t quite sure what to do with them, not a lot of banks take them and apparently they take quite some time to process. Victoria, the teller and Sonia, the manager were great. Not sure why all the negative reviews but they’ve been nothing but friendly and courteous to not only me, but every customer that came in (I was here awhile) We’ve had an account here for quite some time but I’ve never really interacted with the staff, and the few times I’ve been in, it’s been the same experience, 5 star all the way.
• MP

  Michael Palafos

  Dec 31, 2025
  1.0
  Very rude employees here. I came for a simple visit and the bank teller had an attitude. The time I came before it took nearly an hour to help me. Just drive to the one in sugar land it’s worth the drive
• AG

  Ammie Gonzales

  Dec 9, 2025
  1.0
  On 12/4, I walked into my local Wells Fargo branch fully prepared to open a nonprofit business account after being unable to complete the process with someone online. During that visit, I was told the bank first needed to approve the Banking Resolution, and that once approved, I would simply return to sign and open the account. I agreed and waited for the callback. The next day, I was contacted and told I would need to wait until Monday, 12/8, to come in because the banker was “too busy,” instead of being offered assistance from another banker. When I arrived on 12/8, I arrived 10 minutes early, yet still waited an additional 10 minutes. When the appointment began, the banker was unprepared and then told me I needed my 501(c)(3) documentation, which had not been communicated to me beforehand on my callback. Had this been communicated earlier, I would have brought it and avoided another wasted trip. During the interaction, the banker became loud and argumentative and accused me of “berating” him in front of others, which was humiliating and untrue. He also repeated my business name loudly in the public lobby, even though my organization has not officially launched. He then pointed to something on his computer screen and wrote “Form 990” on a piece of paper, angrily stating that I could “go online and find it myself.” This was both incorrect and inappropriate, as Form 990 and 501(c)(3) status are entirely different documents. It was clear there was confusion about the required documentation, and instead of clarifying professionally, the situation escalated publicly. I asked to speak with a manager, but was told one was not available. I then requested to be assigned to another banker for my appointment. Instead of being properly transferred, I was sent to the teller line to make another appointment, which the tellers themselves stated they do not handle, causing confusion and wasting the time of multiple employees and me. What made this even more distressing was that the situation felt as though it was intentionally carried throughout the bank in a way that publicly embarrassed me and my business, rather than being handled privately and professionally. I followed every instruction that was given to me, arrived prepared, and acted professionally throughout this process. The delays, public embarrassment, incorrect information, and lack of leadership support were avoidable and deeply disappointing. I sincerely hope Wells Fargo takes this matter seriously and ensures that no other nonprofit or small business owner is subjected to this type of public treatment, misinformation, or breakdown in basic customer service in the future.
• YM

  Yeni Morales

  Nov 29, 2025
  1.0
  This location has the worst customer service ever always in q rush the commercial line has q really rude teller that you can tell right away that she is mad at the company for some reason
• NM

  Nicholas M.

  Nov 22, 2025
  1.0
  I can see why their review rating is 2.9 and it’s probably gonna go down more. I waited 30 mins in the lobby after check-in just for them to tell me that I couldn’t be seen by a personal banker because their system shuts down at 11:30. Boy I tell ya…. Smh 👎🏽

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