Wells Fargo Bank

Reviews

• FA

  Faith Alford

  2 days ago
  1.0
  This place is horrible! Terrible experience with Emily, Jaqueline, and Amanda. They had their drive thru open serving white customers but when I pulled up, the girls left. I waited then went inside and saw both of the girls who were supposed to be working drive thru in front of their computers not helping anyone. They told me they were “busy and had a long line.” Then Emily, referred to me as “girl.” They were laughing and had smirks on their faces. The manager, Amanda escalated the situation. She saw what was going and how Emily refused to help me and then proceeded to continue arguing with me as customers waited in her office. Amanda told me, she would rather make me wait while Emily did nothing so Jacqueline could help me. At the time, Jacqueline was serving another customer and Emily was on her phone. They had no customer service skills. I recorded the incident and sent it in to Wells Fargo. Just awful way to treat a customer.
• UA

  Um dodi ana

  Oct 29, 2025
  1.0
  This is the worst bank branch I’ve ever dealt with. The staff are always present but never willing to help — they act busy and ignore customers who clearly need assistance. The customer service overall is unacceptable. It’s nearly impossible to reach a representative, and when you finally do, they either transfer you around or hang up without solving the problem. Every call brings a different answer and no real accountability. I also experienced a serious security issue — a scammer accessed my account and transferred money, yet Wells Fargo didn’t notify me or alert me in any way. Their security is practically nonexistent. After today’s visit, I’ve had enough. I’ve already moved my business account to another bank, closed my CD, and now I’m closing my personal accounts as well. This bank is nothing but a headache. And to whoever responds below — don’t bother. I know the routine: you’ll “apologize” and then disregard the complaint completely.
• AA

  Amy

  Aug 23, 2025
  1.0
  The branch manager at this location has zero knowledge about banking or customer service. If the manager is naive and ignorant I don’t know what to say about her supervised employees.
• MC

  Mona Carlson

  Aug 16, 2025
  1.0
  Good workers don’t last long here. This location is steadily headed down hill
• LL

  Liz luce

  Jul 2, 2025
  2.0
  Primero quiero empezar dándole las gracias a Sabani Banuelos fue muy profesional respondió todas mis preguntas me trató con respeto, dejo 2 estrellas por una señora en modo grosero y con una cara de fastidio me dijo que si podía callar a mi hijo ya que estaba atendiendo una llamada yo le expliqué, a Sabani que mi hijo era autista y no tenía control de cómo reaccionará le hice saber que podía gritar. entonces me preguntó? dónde está la inclusión para personas con necesidades especiales como mi hijo termine mi trámite y solo dejo saber que aún que sea un banco debería saber que muchos padres llevan a sus hijos con necesidades especiales y no siempre tenemos el control de su comportamiento 🧩💙

Frequently Asked Questions About Wells Fargo Bank