Wells Fargo Bank

Reviews

• FF

  Flip Flippin

  Aug 5, 2025
  1.0
  I stopped in for what should have been a simple cash withdrawal while my three young boys were napping at home with my wife before her next work meeting. I didn’t bring my phone — just ran out quickly with my debit card and Texas ID. The transaction started off normal: card in, PIN entered, ID shown. But then the teller demanded a third form of verification — a texted PIN code to my phone. I explained I didn’t have my phone on me — I had left the house quickly, trying to be back before my wife’s next meeting while our three young boys napped. That’s when things turned from mildly inconvenient to downright humiliating. The teller flagged it as an issue and brought over the manager — and honestly, I expected a human response. Someone who could take one look and realize: I was holding my valid Texas state ID in one hand, and had just typed in a PIN that’s tied to my name, account, and debit card. Both the name on the card and the ID matched. There was zero doubt about who I was. And yet instead of connecting the dots like a reasonable adult, he doubled down — grilling me with, “Why don’t you have your phone? That’s a little strange, don’t you think?” What?! Since when is not having a phone suspicious? And more importantly — why would I need a third layer of identity verification when you literally have two right in front of you that match? Am I supposed to carry my phone, ID, and a DNA test just to withdraw my own money now? I came in expecting to be helped. Instead, I was interrogated, treated like I was lying, and made to feel like I was doing something wrong — all while standing there, completely verified, completely honest, and just trying to purchase something special for my wife. I had already verified my identity twice — debit card and state-issued ID. But that didn’t matter. The manager just stood there with a smug look, repeating “It’s Wells Fargo policy,” while refusing to release my own money. He offered no solution, no consideration, just continued to treat me like I was some kind of threat. Meanwhile, other customers are looking at me like I did something wrong. It was embarrassing. I felt completely disrespected and powerless — like my money was being held hostage over nothing but a rigid, inconsistent, and poorly executed policy. Either this location is inventing its own rules, or someone at Wells Fargo isn’t being honest — because this doesn’t happen at other branches. I get using text verification when I’m calling in, because they can’t see me or my ID. That makes sense. But in person, with my state ID in hand, and after entering my PIN tied to the account? Come on. That should’ve been more than enough. Asking for a third layer of verification at that point is not security — it’s nonsense. Bottom line: This branch wasted my time, derailed my plans, and treated me like a suspect instead of a 20 years as a Wells Fargo customer. Their “policy” excuse doesn’t hold water — and the inconsistency proves it. If you need Wells Fargo services, go to literally any other branch. If you're reading this — go to another location. And if you're with Wells Fargo corporate, do better. REPLY TO Tania: I read your response, but it completely sidesteps what actually happened — the unprofessional conduct, the baseless third-layer verification, and the manager’s smug attitude when I’d already proven my identity twice. What’s more insulting is being told to take more time out of my day to email everything again, when the full story is already right here. If you’re serious about resolving this, have someone from leadership reach out to me directly. Don’t make this my job. I’ve already been inconvenienced enough — once at the branch, and now again by this canned response.
• DH

  DAVID HERNANDEZ

  Aug 3, 2025
  1.0
  This ATM has a $500 option for cash retrieval but won’t let you use it. The ATM did let me take out $200 3 times. It has nothing to do with the machine, the bank I’m sure just wants the fees. Gross.
• RR

  Roger Robinson

  Jul 15, 2025
  1.0
  Cannot get a straight answer on the phone. It is absolute terrible service.
• EG

  Elvin Guardado

  Jun 16, 2025
  1.0
  Muy mal servicio dicen que solo cambian cheques no mayor a 5000
• KB

  Katie Beal

  May 16, 2018
  5.0
  Joan helped me get a new debit card and open a saving account today. She was extremely helpful and polite. I was given very professional service and hope to come back soon!

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