Wells Fargo Bank

Reviews

• MM

  Moji Mojtabaie

  Jul 25, 2025
  1.0
  My experience with Wells Fargo (Legacy & Coit location) has been one of the most disappointing and frustrating experiences I’ve had with any financial institution. I had over $160,000 in my account for a long time, and not once did anyone from the bank advise me about important account details — like the fact that if my balance ever dropped below $20,000, I would be charged a monthly service fee. Nobody informed me. No one explained the account policies. I was charged month after month, and only realized this far too late. Even worse, no one at this branch ever took the time to offer financial guidance, investment options, or show any professional care. My money sat there, unused, while I constantly requested to meet with an advisor. Appointments were set and never followed through. They simply forgot about me. I personally dealt with multiple staff members at the branch, and unfortunately, I found them to be poorly trained, uninterested, and unaccountable. I will be naming them in a formal complaint directly to corporate. It’s very clear that client service is not a priority at this branch. There was only one employee who treated me with the attention and care every client deserves. He submitted a complaint on July 13, 2025 on my behalf. He told me someone from Wells Fargo would follow up. Guess what? Nobody ever called. No one addressed the complaint. Not a word. If Wells Fargo had simply explained the terms of the account to me in the beginning — or if just one employee had taken five minutes to care about a loyal client — this could have been avoided. I finally had no choice but to close my account. I feel absolutely taken advantage of, ignored, and disrespected. I trusted this bank with my money, and in return I got silence, fees, and a complete lack of care. Wells Fargo, you’ve lost a client for good.
• DW

  David Williams

  Oct 18, 2024
  5.0
  Lama, the Small Business Banker is absolutely awesome. Anyone who needs sound advice in opening their account will benefit by her wisdom. I look forward to this relationship Thank you Lama
• KP

  Katherine “Kathy” Perez

  Jan 25, 2023
  1.0
  Most useless people works there, no bankers or manager and cashier taking forever to “help” people. They just told me to do the transaction online or through the app
• PB

  Periaswamy Balakrishnan

  Jul 14, 2022
  1.0
  July 14, 2022 At 3.30PM I tried to call the branch at Legacy and Coit to make an appointment to go and send an overseas Wire transfer and phone rang and rang until it rang off. Is the bank so poor that they have staff to answer customer calls or did the operator die in her/his chair? WHAT A HORRIBLE BANK!!! I am sure the smaller banks care for their customers better. Periaswamy Balakrishnan.

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