Prosperity Bank

Reviews

• NM

  Nathan Mann

  Aug 2, 2025
  3.0
  The commercial lane is sooooooo slow , we spend an hour to an hour and and a half waiting to get change every weekend .. for people running a business time is crucial. I'd be thinking on how too fix this and not let it be a continuous problem..
• MM

  MrTwo

  Apr 3, 2023
  1.0
  Don't use this bank if you want to send more than $500 dollars over PayPal or any phone apps. Also don't use if you'd like to withdraw more than $2000 as they didn't have enough cash in the bank (I know) to let me do my withdrawal.
• RP

  Rose PDA

  Nov 16, 2021
  2.0
  I've been a customer for years and didn't realize how bad the service really is.
• SM

  Scott Montgomery

  Jul 1, 2020
  1.0
  This place used to be a good bank/credit union, all the way through the merger with Legacy Bank. The acquisition by Prosperity Bank has turned it i to a soup sandwich. Horrible customer service, untenable waits in person or over the phone. Error after error, causing issues with direct deposits, automatic payments, etc. Employees from Legacy Texas will willingly attest to bad culture, switch to an antiquated software system with minimal training and their desire to find alternative employment. The mobile app and web site are so bad as to be almost unusable. Long waits in the lobby due to people here to close their accounts. I would expect their net deposits to be only slightly higher than before acquisition...having lost all of the LegacyTexas customers.
• BR

  Betty Arguello -Realtor

  Apr 19, 2019
  5.0
  The lending department of Legacy Bank has been helping my clients in getting their loans. The staff has been helpful, professional, and courteous and I truly appreciate that. Thank you Legacy Texas Bank!

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