Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.4
23 reviews
5 stars
7
4 stars
1
3 stars0
2 stars
1
1 star
14
- JVJosefina VillarrealNov 3, 20251.0I put 1 star because I can't put 0 this place has people 1 hour on the commercial lane!
- ASAshleigh SandersOct 19, 20251.0This is not a direct reflection on this actual location. More a review on this banking company. I opened an account online. You have to wait for a pin to come in SEPARATE from your debit card before you can use it. Thankfully I held off on making an initial deposit to the account. I went into a branch to set my pin (they have a service call your phone to set your pin). Once I left I went to try their ATM, pin didn't work. I thought... Ok maybe it needs time. I then decide to go to an ATM to deposit my cash from work. The pin works, the cash deposit goes through. I'm thinking yay! I go to spend MY money and what do you know, I can't! It is a Saturday so I don't even have the option to go inside and see what is going on. I call their customer service. They want to send a code to my phone for a security verification. They can't. HAHAHA Just 2 days prior they can call me with a code but can not text me a code. So now I have no choice but to wait until a Monday to go inside a branch. Thank God I kept some of my check because I'd have absolutely zero to my name since it is all tied up to in this bank. Horrible experience from the start. I do not recommend this company for banking.
- KNKeenerevette69@gmail.com NOVEMBER69Sep 18, 20255.0I'm not a account holder but I went there around 2p.m 2:30 p.m. to cash a check. Teller was very kind to me. I was feeling kind of bed because my diabetes was off. I ask her could sit down and was friendly and she said sure I will bring your money to you and she had a peanut bar to me. I thank God for her. It is still caring people in this world. Thank you 1000🌟plus this is definitely the bank of the people. Great Job!!!
- DDddq771Jul 25, 20251.0Bank to avoid: They changed my mortgage payment without notifying me. Instead of applying my automatic payments to principal and escrow as agreed, they redirected them to "late fees" — and this continued unnoticed until I saw a drop in my credit score. Additionally, their 1-800 robocall begins by demanding my Social Security number. I don’t give that information to anyone who can’t first verify their own identity. This behavior is unacceptable and untrustworthy.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the Truist branch's drive-through hours on weekdays?
The Truist branch's drive-through is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends.
Can I open a Truist account online or do I need to visit the branch?
You can open a new account online, by phone, or at the branch. Note that CDs can only be opened in person at a branch.
How do I activate my Truist debit card?
You can activate your debit card online to make digital purchases and in-person payments linked to your checking account.
What banking products and services are offered at this Truist location?
This Truist branch offers checking, commercial accounts, credit cards, loans, mortgages, online and mobile banking, personal savings, small business banking, and wealth management.
What are the branch's general banking hours?
The branch is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Is there a way to schedule an appointment to visit this Truist branch?
Yes, you can schedule an appointment through their reservation system at https://truistconsumerbank.my.site.com/s/?cid=local-seo-appointment.
Are there any nearby ATMs if I need quick cash while in the area?
Yes, nearby ATMs include the Truist ATM and the BB&T ATM, both conveniently located close to the bank branch.
What nearby dining options are available if I plan to visit Truist and want to grab a meal?
There are several nearby dining options including Don Pepe’s Bar and Grill, Layne's Chicken Fingers, Pollo Campero, and Ichibon Seafood and Steakhouse to enjoy before or after your visit.
What nearby services might be useful if I am visiting the Truist branch in Pasadena?
Nearby services include tax assistance at H&R Block, plumbing at Drain Cleaning Pasadena TX, and automotive care at Simoniz Car Wash & Lube and Sparkling Image Express Oil Change.
How can I contact the Truist branch in Pasadena for assistance?
You can call the Truist branch at +1 281-668-3233 for any inquiries or assistance.