Business Details
About
Credit Union
Shell FCU is a member owned and operated cooperative serving Harris County. We offer a wide range of services at no-cost or at lower costs than traditional financial institutions, including more favorable rates on dividends and loans.
Anyone who lives, works, worships, attends school, or regularly conducts business in Harris County can bank with Shell FCU. Thank you for the opportunity to serve you!
Location
Hours
Reviews
3.3
103 reviews
5 stars
51
4 stars
6
3 stars
6
2 stars
7
1 star
33
- JVJimmy VenegasSep 5, 20255.0Came to get an auto loan for my 1st car from a dealership. Yulissa Gonzalez helped me out and she did awsome best costumer service helped with me thru it all. Explained everything very detailed would recommend her đź‘Ś. Rate 15/10 thank you yulissa.
- JBJerry BrowderAug 22, 20254.0I've been with shell for several years and always gotten great customer service but I do agree it could be a little faster with more tellers but my major complaint is with the new hwy 288 location..HORRIBLE CUSTOMER SERVICE, LACK OF KNOWLEDGE!!
- JKJessica KAug 2, 20251.0I would not recommend this credit union. Their customer service is awful and the employees don’t care. They are also very slow and incompetent. The staff never gets anything done and just sit at the desk all day. They also have very limited services especially with notarizing documents. Basically if anything requires effort on their part, the staff doesn’t want to do it. If you’re looking for a professional and efficient credit union, please don’t go here. You will be very disappointed.
- CACobra AlanizAug 1, 20251.0Not enough tellers, long lines that are ridiculous, every first of the month it's always packed and there's never enough parking spots. Needs major improvement.
- GBGabe BJul 14, 20251.0Quality of service dramatically dropped. Online reps refuse to answer and send repeated scripts. Honestly, I'm questioning why I should keep them anymore after 20yrs
Frequently Asked Questions About Shell Federal Credit Union
What are the regular business hours for Shell Federal Credit Union?
Shell Federal Credit Union is open Monday to Friday from 9:00 AM to 5:00 PM, Thursday until 5:30 PM, and on Saturday from 9:00 AM to 12:30 PM. It is closed on Sundays.
During what hours can I access the Shell FCU online services?
Online services are available Monday through Friday from 7:00 AM to 10:00 PM, Saturday from 9:00 AM to 5:00 PM, and are closed on Sundays.
What are the drive-thru hours for Shell Federal Credit Union?
Drive-Thru hours are Monday to Wednesday from 7:30 AM to 6:00 PM, Thursday and Friday from 7:30 AM to 7:00 PM, Saturday from 8:00 AM to 12:30 PM, and closed on Sundays.
Can I contact Shell Federal Credit Union by phone?
Yes, you can call Shell Federal Credit Union at +1 713-844-1100 for assistance.
Where is Shell Federal Credit Union located?
Shell Federal Credit Union is located at 401 Southmore Ave, Pasadena, TX 77502, United States.
What financial products does Shell Federal Credit Union offer?
Shell FCU offers checking accounts, savings accounts, individual retirement accounts (IRA's), money market accounts, business accounts, share certificates, auto loans, credit cards, personal loans, and mortgage loans.
What additional services does Shell Federal Credit Union provide?
Services include appointments, investments, insurance, digital banking, notary, safety deposit boxes, wire transfers, VISA gift cards, cashier's checks, money orders, and Western Union money transfer.
Is there a mobile app available for Shell Federal Credit Union?
Yes, Shell FCU offers mobile apps available for Android via the Google Play Store and for iOS on the Apple App Store.
What nearby locations might be useful when visiting Shell Federal Credit Union?
Nearby are Western Union for money transfers and Suvida Healthcare for medical services, both convenient for customers managing finances or health-related needs during their visit.
Are there dining options near Shell Federal Credit Union?
Yes, near Shell FCU you can find restaurants such as Taco Bell and Delicias Potosinas, so you can grab a quick meal before or after your banking visit.
What other financial and loan services are available close to Shell Federal Credit Union?
Nearby financial services include Sun Loan Company and Speedy Cash for cash advances, as well as Heights Finance and 1st Franklin Financial for mortgage and lending services, providing various financial options near Shell FCU.