Wells Fargo Bank

Reviews

• PF

  Pete Falk

  Dec 16, 2024
  1.0
  I came in for a simple cash deposit first thing Monday morning. One person ahead of me being help. Teller was doing alot of terminal input for this customer. I waited 10 minutes and no extra help came until the next teller checked in , but had to get set for the day, no problem. However the other teller needed help, and I was still waiting! Mgr wasn't around to see if we were going to be helped, I then said good riddance to this branch! The motor bank wasn't even open! Bad service here!😠
• DD

  Don

  Jan 24, 2023
  1.0
  If you’re looking for a bank that offers friendly, efficient service - AVOID THIS LOCATION!!! Despite a lobby that looks like a ghost town, the staff, including the Manager, are self absorbed and make you feel like you’re bothering them. It has all the impersonal touches that most people try to avoid when choosing a bank - QR code check-in, constant references to online banking, telephone customer service and sales pitch after sales pitch. Almost everything EXCEPT eye contact and a smile. It makes you wonder why they have staff on location in the first place. Why not just have a kiosk that plays pleasant music while you do your “digital banking”. Whatever happened to banking the old fashion way? People who knew your name and bent over backwards to help - who value your time and your business - and take pride in a job well done. The staff at this location do a disservice to Wells Fargo and would benefit from customer training. If you prefer to be treated as a barcode rather than a human being, then by all means this is the place for you. If not, I suggest you check out the Colleyville Wells Fargo branch. The staff there are OUTSTANDING. Reply to “Owner”. Thanks for taking the time to read my comments, Angel. To my previous point about current business practices, surely financial organizations such as yours realize asking that personal information be transmitted online creates the opportunity for identity thief. Furthermore, personal information is not needed in order for you to address inadequacies in your staff. It simply takes the will and leadership to do so.
• LC

  Lost Crock

  Dec 10, 2022
  3.0
  Hours are pretty inconvenient and the atm doesn't function very well all the time
• JC

  J. Neal Cornett

  Dec 6, 2016
  1.0
  Poor hours and regularly out of service ATM.
• EP

  Erica Peterson

  Sep 26, 2015
  5.0
  I (literally) have 9 Wells Fargo branches closer to me than this one. I even drive past a few of them to get there... for good reason. They know exactly who I am when I call. When I'm having issues, the people at this branch have ALWAYS pulled through. They make me feel like I'm a V.I.P. member. AND I've only been with Wells Fargo for 2 years. The credit union that I've been with since birth doesn't even come close in service. I'm normally pretty anti-corporate when ever possible. This is definitely an exception.

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