Prosperity Bank

Reviews

• MC

  Melissa Copeland

  Oct 28, 2024
  5.0
  Great experience today at the Prosperity Bank on Eagle Dr. in Mont Belvieu. I have an old "dormant" account and the ladies new exactly how to help. They were professional and kind. Thank you
• TT

  texas tastes

  Dec 18, 2023
  1.0
  This bank has gone so down hill and is very trashy. The employees are so rude and dress unprofessionally. They make you wait long times to be helped for no reason. They don’t know what they are doing either. I needed to close a teen account with myself on it so my now adult son could switch to a normal account and they argued that didn’t need to happen. An hour later I told the lady to call someone that knew better than her how to fix this and get us out of there. She called another branch and was told to do what I said to do! Then opening the account took another hour for no reason. The lady that left here was organized and had opened our original accounts in 30 minutes. My boys names changed and they went there to get new cards with their updated names, she said to just scratch the name off the old cards, names didn’t matter. Just lazy and trashy. Names on cards matter, I have been asked to show my id to verify my card, it has to be on there and be correct. Go somewhere else, don’t bother here.
• SN

  Shannon Nicole

  Jun 8, 2022
  1.0
  Customer service is terrible. My money wasn’t deposited into my account when I called they said we will look into it. Never called me back!
• LG

  Laura Granados

  Dec 10, 2021
  1.0
  This bank is horrible! They have horrible customer service they don’t care about commercial accounts. They mix up deposit slips. The ladies are rude. If there was an option for 0 stars I’d use it. Do not bank here.
• JJ

  JZ

  Feb 24, 2021
  1.0
  Rude customer service over the phone

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