We’re so much more than a bank. We’re a financial services partner for consumers, businesses and wealth clients. While our origins are humble, we’ve grown alongside our clients for over a century. We do business one client at a time, focused on delivering thoughtful expertise and tailored advice because we know that when our clients succeed, we succeed. We have unwavering confidence in our ability to build strong relationships, provide diverse expertise and services, and invest in the communities we serve. We go above. So you can go beyond.
I got hacked, email, FB, bank, everything. We had to close down an account and open a new one while trying to deal with ransomware. It was an epic nightmare. I was able to lock down my debit card on that account and speak with a person after hours using express bank. We went into the bank and Joanne Agana helped us close the account and open a new one so the thief couldn't touch it. Thank you all for an excellent experience despite what we were going through.
MT
Marketing Team
Aug 4, 2023
1.0
If I could give them zero stars I would.
Let’s start with their phones never work..
The tellers are rude. I usually avoid going in because of it. I simply use the atm. I signed up with Jackie she is the manager of both plano locations. I can tell you they are managed and ran correctly. The reason why I’m finally writing a review was what happened today the teller was a rude unprofessional 9-5er. I asked her a simple question and she said don’t come back if you are going to act that way. I asked you why your bank was holding my money for almost a week that I deposit monthly at this time. No answer.. I called Jackie in Plano and she handled the problem professionally and took the long hold off.
The reason why I’m not moving to another bank is because of her and her amazing professional behavior.
Bank of Texas fix your McKinney branch!