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Your TDECU Lake Jackson Member Center and the credit union's headquarters, located at 1001 Farm to Market 2004 in Lake Jackson, Texas is here to provide lobby and drive-thru services including a deposit-taking ATM, coin counting, and more. TDECU is a non-profit financial cooperative with more than $4.8 billion in assets, serving 376,000+ credit union Members with competitive financial products and personalized service. When you need banking services for all your financial needs, including savings accounts, loans, or a home loan, we’re here to help. TDECU has 35 Member Centers and over 55,000 surcharge-free ATM locations to serve our Members. Contact us for more information at (800) 839-1154. Equal Housing Lender. Insured by NCUA.
Details
- Drive-throughAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
2.2
157 reviews
5 stars
37
4 stars
6
3 stars
5
2 stars
8
1 star
101
- DCDanny CubasJun 27, 20251.0Other reviewers are correct, banked with them for 10 years but closed my account. When something goes wrong, good luck getting hold of customer service to resolve issues.
- JVjose villegasJun 16, 20251.02 hour wait time to talk to someone about getting a New Card to a Closed account thet they Illegally Opened without my Permission and took my Funds. Note Account Closed due to Shitty Service Not Happy with this Institution
- BDBrittany DenbyJun 15, 20251.0I am extremely disappointed and frustrated with the way TDECU has handled my account and the fraudulent activity I reported. After identifying and disputing an unauthorized transaction that caused my account to go negative, I immediately notified the credit union in writing and requested the account be closed. Despite repeated communication and my explicit refusal to accept responsibility for the transaction, TDECU continued to charge me multiple NSF fees tied to the same fraudulent charge. Even worse, they refused to close my account unless I brought it “current” — a balance made up entirely of internal overdraft charges, which I am not liable for. I reminded them that under Regulation E (12 CFR §1005.11), financial institutions are required to promptly investigate reported unauthorized transactions and provide a written response within 10 business days. TDECU has failed to do this and has instead chosen to ignore my dispute entirely. I also clearly stated in writing that I wanted all communication via email for record-keeping, yet they continue insisting I call them, which I will not do. This is an unacceptable and unethical practice, especially when someone is trying to resolve fraud professionally and responsibly. Their unwillingness to investigate, acknowledge the dispute, or stop charging fees demonstrates not only poor customer service, but a blatant disregard for federal consumer protection laws. I’ve filed complaints with the Texas Credit Union Department, Consumer Financial Protection Bureau, and will continue to escalate as needed. I do not recommend banking with TDECU to anyone looking for a transparent, ethical, or responsive institution.
- BHB HJun 11, 20252.0I've been a customer for 29yrs and I am very disappointed with the service lately. Our last two phone calls to speak with an agent had a wait time of over an hour. I called today at 6:15pm CST and the automated system said a 17 minute wait. It eventually told me that I had called outside of the normal business hours of 8am-8pm CST. Do the math. Apparently the "extended business hours" TDECU offered beginning in April are no longer in effect.
- WSWilliam StanforthJun 7, 20251.0Would rate them a zero if it was possible
Frequently Asked Questions About TDECU Lake Jackson
What services does TDECU Lake Jackson offer?
TDECU Lake Jackson offers lobby and drive-thru banking services including deposit-taking ATM, coin counting, mortgage lending, notary services, and debit card replacement.
Where is TDECU Lake Jackson located?
It is located at 1001 Farm to Market 2004, Lake Jackson, Texas 77566, USA.
What are the operating hours of TDECU Lake Jackson?
The Member Center is open Monday to Friday from 9:00 AM to 5:00 PM and Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays and on major holidays such as Thanksgiving and Christmas.
Is TDECU Lake Jackson accessible for people with disabilities?
Yes, TDECU Lake Jackson provides wheelchair accessible entrances and parking, as well as drive-through services for convenience.
How can I become a member of TDECU?
You can become a member by applying online through their membership page at https://www.tdecu.org/membership/why-join-tdecu.
What financial products can I get at TDECU Lake Jackson?
Products include mortgages, free checking and savings accounts, credit cards, loans, investment services, insurance, real estate services, IRAs, money market accounts, and certificates of deposit.
Does TDECU Lake Jackson have ATM services?
Yes, the center includes deposit-taking ATMs, drive-up and walk-up ATMs with surcharge-free access.
Are there nearby financial service providers to TDECU Lake Jackson?
Yes, nearby places include TDECU Wealth Advisors, Nationwide Mutual Insurance Company, and several TDECU mortgage lenders such as Deisy Gonzalez and Brandy Phillips for additional mortgage and financial services.
What dining options are near TDECU Lake Jackson?
Nearby restaurants include Cicis Pizza, Pardon My Cheesesteak, and IHOP Lake Jackson for meals before or after your visit to TDECU.
Where can I shop near TDECU Lake Jackson?
Nearby shopping options include Target Store Lake-Jackson, Boot Barn, Buckle clothing store, Sears Optical, and Academy Sports + Outdoors for a variety of retail and outdoor gear needs.