Amegy Bank

Reviews

• DB

  Dianne Baumgardner

  Jun 27, 2022
  1.0
  I have been with this bank since it was Southwest Bank of Texas. The customer service was beyond compare…until about 2 years ago. The staff is rude and unhelpful, even to the point of combativeness. These are all new employees. The previous staff have all left or retired. The way they handle the account notifications is almost criminal. I am supposed to get notices if my account goes below a certain level, and account balances on a daily basis. The notices are never a true reflection of my account balances. Therefore, if I get overdrawn, I don’t get notified in time to avoid the NSF fees. Which, they will charge $35.00 if you are overdrawn by the smallest of amounts. My 18 year old daughter was charged $105 in fees when she had money available in her savings account. I asked that the fees be reversed since she wasn’t notified (even though she is set up for alerts) and they wouldn’t do it. This bank is getting rich by overcharging people for NSF fees that could have been avoided with proper notification. Worst customer service, ever!
• AW

  Adam Winters

  Nov 5, 2021
  5.0
  Anna is amazing!! Was so kind and helpful in getting a new account sent up for me. Such a lovely staff there!!
• RZ

  Rhonda Zack

  Jul 21, 2020
  5.0
  I find that Dawn is the most helpful, and knowledgeable banker that I have ever met, she goes above and beyond for every single customer she meets. Amegy is truly blessed as well as I am to have her working for me. Thank you Amegy for sharing her with us!
• SB

  Shari Britton

  Sep 5, 2018
  1.0
  . Needed to transfer money from one account to another. Unable to do it myself. Called amegy requested to transfer the full amount from one acount to the other. She told me exact amount available and asked if i authorized it to be transferred. I said yes. Next day im hit with and overdraft charge she transferred more than what was in my account. When i called and said this was not my fault. There response was they wanted to make sure i had enough to pay my bills. Took 3 days of complaining to get the overdraft reversed. If i could have done it myself it NEVER would have let me tranfer more than what was in the account. Any excuse they can overdraft charges. Supposed to have free checking with automatic deposit. After 3 months they started. Charging my account. After 2 years of fighting with them. Ive changed banks
• NT

  Nicky Topp

  Aug 6, 2018
  1.0
  Closes early all the time

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