Wells Fargo Bank

Reviews

• JJ

  Janel

  Nov 3, 2025
  5.0
  Wells Fargo on South Fry Road and 99 is by far our favorite Wells Fargo location. The staff has always been friendly and helpful. Puja (I may have misspelled her name) is always kind and recognizes us when we come to the teller window. She always asks after my husband when he is not with me. We appreciate her kindness. We also want to recognize Corina, who we think should receive rock star status after our recent banking transaction. Corina patiently and kindly helped us with a vehicle transfer with another family. Her fluency in Espanol helped both parties feel comfortable and confident in the process. Thank you, thank you to Corina for your expertise and help. We appreciate you!!!
• MB

  M B

  Sep 29, 2025
  5.0
  Been coming here for a while now, and this is a good branch with extremely helpful and friendly tellers. Never a long wait, always smiling faces. I enjoy coming here and catching up with them regularly. Very nice people.
• WW

  William

  May 2, 2022
  3.0
  Gotta work on the drive-thru wait times!!!!!!
• EN

  Emma Ngo

  Jan 19, 2022
  1.0
  Withdraw $10k is never this complicated and inconvenient like this ever before. I know I have to come inside for bigger bill, but with $10k never been asked to. Having all the cards and identification that they need, y’all still have to park, come inside, and waiting time like forever, and then carry cash out by yourself. Unprofessional and unsecure service.
• JP

  Jason P

  Oct 6, 2021
  5.0
  The manager at this location (99 Grand Parkway), Nick, is fantastic! We were going to leave Wells Fargo completely after 4 totally blatant bad experiences in Old Katy (ATM broken for months, another situation where a manager Mercedes was supposed to call us back next business day and she did not call, another experience where manager Mercedes refused to jump behind a teller window bc she's the manager and a long line of customers were told to wait while she, the manager of Old Katy, strolled around the lobby spinning manager keys on her finger while the line of customers got longer and longer and when we [not just us] brought this growing line to her attention she didn't jump in to help [she was not busy herself, she just kept strolling the lobby, sorry Mercedes, sad but true, lastly, we waited 1 entire business day from Monday eve til Wednesday morning for her to call us back and she did not). Yes, we expect a little professionalism from the bank where we put our money....glad we found this other location (99 Grand Pkwy = great; Old Katy = past management, not so much, although i think Old Katy is improving). Nick, manager at 99-Grand Parkway, is very professional, courteous, attentive and a talented manager. Btw, we don't need VIP service....just common sense, a little courtesy, willingness to jump in a teller window even if you're a manager if you are able. In short, thank you Mr. Nick, we will continue to bank with Wells Fargo.

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