About
Credit UnionATMBankMortgage Lender
Located near the intersection of I-10 and Grand Parkway, the Katy Branch resides right in the middle of one of the west side’s busiest shopping and dining areas. The branch services local subdivisions like West Memorial, Katy Oaks, Falcon Point, Cane Island, and more, but is just a short drive away from anywhere in the area. A drive-thru, and a coin counter are just a few of the amenities offered at the Katy branch. As frequent winners of First Service’s annual Halloween Costume Contest, be prepared to enter a branch that knows how to go above and beyond, and most of this diverse team is happy to serve members in both English and Spanish!
Location
Hours
Reviews
3.4
143 reviews
5 stars
75
4 stars
10
3 stars
5
2 stars
6
1 star
47
- BABrandi ArchieNov 10, 20255.0Julia and Alan Sorry if I spelt it wrong both were amazing. I was greeted immediately at the door by the security guard. Everyone was nice and pleasant clean establishment. They made me feel great for opening up my account.
- EVezequiel veraOct 6, 20255.0Stephanie Reyes, I want to express my sincere gratitude for your excellent work and professionalism. Thanks to you, all the issues I had previously with the former advisor were effectively resolved. It is truly a pleasure to find professionals like you, and I hope that the bank is staffed with
- GGGloria GutierrezJul 8, 20251.0This is the most incompetent bank Ive ever dealt with. They have to verify every other Zelle transaction. They have the most inefficient wire system they manually release wires at 10am, 1pm, and 4pm and even if you request a wire under any of these times, it still doesnt get released in a timely manner, FSCU has no business offering business accounts since they are completely incompetent. Go to a bigger bank that is more capable unless you like wasting your time.
- MPMartha PerezJun 29, 20252.0Used to be the best bank. Have been loyal for 15 years when they changed people to machines they lost me. So many issues from checks going into wrong accounts and rejecting good checks to machines not pulling up the right accounts ect.. a teller wouldn't have all those problems. Only reason I give them 2 stars is the fact everyone has been respectful over the phone with my issues. But get rid of those machines truly. You have girls standing there in your bank doing nothing but guiding you to the machine and paying them for this job when costumer truly does all the work? In that case get rid of them in general and just have a call button with a remote person to guide you so truly you'll go digital. Over all good banking is gone here. Let the tellers work.
- CCCynthia CadeJun 12, 20255.0Customer Service " Excellence"!!! We Appreciate The Kindness, Patience, & Quality High Standards Of Banking Expertise. Thank You To Mrs. Andrea For FSCU Banking Mission " Customers Are The #1 Priority! You Valued Our Membership & Loyalty. The Leadership & Staff At FSCU, KATY" Deserve 10 ⭐ STARS!!!!! Thank You All!
Frequently Asked Questions About First Service Credit Union - Katy
Where is the First Service Credit Union - Katy branch located?
The branch is located at 23665 Katy Fwy, Katy, TX 77494, near the intersection of I-10 and Grand Parkway.
What are the regular operating hours for the Katy branch?
The branch is open Monday through Friday from 9:00 AM to 5:00 PM, Saturdays from 9:00 AM to 1:00 PM, and closed on Sundays.
Are there any special hours or closures I should be aware of at the Katy branch?
Yes, the branch closes until 10:00 AM on select days for staff training, including January 15, February 19, March 19, and others. It is also closed on certain holidays such as November 27, 28, and December 25.
What amenities does the First Service Credit Union - Katy branch offer?
Amenities include a drive-thru service and a coin counter. The branch team is bilingual, serving members in both English and Spanish.
Does the Katy branch offer services in languages other than English?
Yes, the branch offers services in both English and Spanish to accommodate a diverse customer base.
How can I contact the First Service Credit Union - Katy branch by phone?
You can reach the branch locally at +1 713-676-7777 or toll-free at +1 800-678-5197.
Where can I find more information about the Katy branch online?
Visit the branch website at https://www.fscu.com/branches-atms/katy or the Facebook page at https://www.facebook.com/265880973908457.
What nearby restaurants can I visit before or after banking at the Katy branch?
You can enjoy a meal at nearby First Watch - Katy Grand Crossing for breakfast or brunch, or try Ichiban for sushi and steakhouse dining.
Are there automotive services near the First Service Credit Union - Katy branch?
Yes, Valvoline Instant Oil Change and WhiteWater Express Car Wash are nearby for quick automotive maintenance while you visit the branch.
What medical or health-related facilities are close to the Katy branch?
Nearby you will find InstaHealth Urgent Care, Anodyne Pain & Health Group of Katy, Star Orthodontics, and Deegan Eye Care for various medical and dental services.