Branch open account in wrong name when we had the social security card present don’t waste your time with capital or this branch anymore
AD
Anthony David
Nov 8, 2025
3.0
Hopeless bank that can't let you use your card to buy stuff online. Hopeless I mean very Hopeless bank .
JF
James Filip
Nov 4, 2025
1.0
I have banked at this location for years. Recently I visited this location. Upon returning to my vehicle, someone had written an insulting and terroristic note on part of their withdrawal receipt and put it in door to the gas cap.
After calling in and reviewing with an employee, I requested to have the camera footage replayed in order to see who it was that violated my rights, personal property and potentially harm me. The employee said the camera footage was not allowed to be seen. I was promised a phone call from the manager which has not happened.
You would think Capital One would care about their faithful customers and at least attempt to find out who was the person/s that walked out of the door in that time line, it would be obvious who left the note on half the withdrawal slip.
If Safety is a concern of anyone who would bank at this location, I would not bank at this Capital One where terrorist individuals are allowed to threaten those who walk in to do business.
DD
Downyfabricsoftener
Nov 3, 2025
1.0
ATMs are practically useless with the amount of times they just refuse to work
SK
Sara Kia
Sep 12, 2025
4.0
I usually do all my banking through mobile, but this time I had to visit the branch. The clerk helping me was still in training, which made the process take longer than expected. However, they were very polite, professional, and upfront about the extra time it would take. I appreciated their effort to be accurate and their clear communication throughout the process. Overall, it was a positive experience.
What services does Capital One Bank in Katy, TX offer?
Capital One Bank offers banking services including Ambassador help, bank account opening, cash and coin transactions, branch drive-up, coin machine, night drop, and ATM services.
What are the regular branch hours for Capital One Bank in Katy, TX?
The bank is open Monday through Friday from 9:00 AM to 5:00 PM, and on Saturdays from 9:00 AM to 1:00 PM. It is closed on Sundays.
What are the drive-through hours at Capital One Bank in Katy, TX?
Drive-through service hours are Monday to Friday from 9:00 AM to 5:00 PM, and Saturdays from 9:00 AM to 1:00 PM. The drive-through is closed on Sundays.
Where is Capital One Bank located in Katy, TX?
Capital One Bank is located at 23910 Westheimer Pkwy, Katy, TX 77494, USA.
How can I contact Capital One Bank in Katy, TX by phone or fax?
You can reach Capital One Bank at +1 281-392-5550. The fax number is +1 713-435-5215.
Does Capital One Bank Katy have an online presence or social media?
Yes. Their website is http://www.capitalonebank.com and they have a Facebook page at https://www.facebook.com/108852752578779 (CapitalOneBankKatyTX2).
What nearby places can I visit for beauty and spa services near Capital One Bank in Katy?
Nearby beauty and spa options include Awaken Your Style, Glo Sun Spa - Katy, Vang's Hair Studio, Facials by Jada, Platinum Salon, Behind The Hair Studio, Styles By Megan & Mia, Glamour Nails Salon, Sola Salon Studios, Killer Kutz, Hair by Caiya, Leather and Lace Salon, Beaming Beauty Parlor, Campo Atelier, Nicoles Hair Studio, Lotus Nails and Spas, Felix Hair Salon, SKIN Sun.Spray.Spa, and Rose Lux Aesthetics.
Are there any fitness or wellness centers near Capital One Bank in Katy?
Yes, Burn Boot Camp is a nearby gym and fitness training center where you can join boot camp style workouts to stay active and healthy.
What dining options are conveniently located near Capital One Bank in Katy?
Ooh La La Dessert Boutique offers bakery items and desserts nearby, and La Finca is a tex-mex and Mexican restaurant close to the bank for enjoyable meals.
Are there any helpful nearby services or places if I am visiting Capital One Bank in Katy with children or pets?
Yes, Urgent Care For Kids provides pediatric urgent care services nearby, and Animal Tales is a pet store close to the bank if you need supplies or care for your pets.