Capital One Bank

2.5
140 reviews

About

BankATMBusiness Banking ServiceSavings and Loan AssociationOnline BankingMoney Transfer Service
Your place for all your banking needs. Get Ambassador help, open a bank account, make cash and coin transactions—and more.

Location

Capital One Bank
23910 Westheimer Pkwy, Katy, TX
77494, United States

Hours

Reviews

2.5
140 reviews
5 stars
46
4 stars
3
3 stars
5
2 stars
3
1 star
83
  • JD
    Jason D
    6 days ago
    1.0
    Branch open account in wrong name when we had the social security card present don’t waste your time with capital or this branch anymore
  • AD
    Anthony David
    Nov 8, 2025
    3.0
    Hopeless bank that can't let you use your card to buy stuff online. Hopeless I mean very Hopeless bank .
  • JF
    James Filip
    Nov 4, 2025
    1.0
    I have banked at this location for years. Recently I visited this location. Upon returning to my vehicle, someone had written an insulting and terroristic note on part of their withdrawal receipt and put it in door to the gas cap. After calling in and reviewing with an employee, I requested to have the camera footage replayed in order to see who it was that violated my rights, personal property and potentially harm me. The employee said the camera footage was not allowed to be seen. I was promised a phone call from the manager which has not happened. You would think Capital One would care about their faithful customers and at least attempt to find out who was the person/s that walked out of the door in that time line, it would be obvious who left the note on half the withdrawal slip. If Safety is a concern of anyone who would bank at this location, I would not bank at this Capital One where terrorist individuals are allowed to threaten those who walk in to do business.
  • DD
    Downyfabricsoftener
    Nov 3, 2025
    1.0
    ATMs are practically useless with the amount of times they just refuse to work
  • SK
    Sara Kia
    Sep 12, 2025
    4.0
    I usually do all my banking through mobile, but this time I had to visit the branch. The clerk helping me was still in training, which made the process take longer than expected. However, they were very polite, professional, and upfront about the extra time it would take. I appreciated their effort to be accurate and their clear communication throughout the process. Overall, it was a positive experience.

Frequently Asked Questions About Capital One Bank

What services does Capital One Bank in Katy, TX offer?

Capital One Bank offers banking services including Ambassador help, bank account opening, cash and coin transactions, branch drive-up, coin machine, night drop, and ATM services.

What are the regular branch hours for Capital One Bank in Katy, TX?

The bank is open Monday through Friday from 9:00 AM to 5:00 PM, and on Saturdays from 9:00 AM to 1:00 PM. It is closed on Sundays.