Truist

2.9
26 reviews

About

Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Location

Truist
2420 N BELT LINE RD STE 150, IRVING, TX
75062, United States

Hours

Reviews

2.9
26 reviews
5 stars
11
4 stars
1
3 stars
0
2 stars
3
1 star
11
  • HM
    Hamza Muhsin
    Oct 22, 2025
    1.0
    Came in to use the restroom. Really had to. Asked the staff if I could and they declined just cuz I wasn’t a “customer”
  • MW
    Madaline Williams
    Sep 6, 2025
    1.0
    I cannot recommend Truist at all. I opened a 2nd checking account with them and the first mobile deposit I placed, Truist placed A 10-DAY HOLD on it, even though the check was drawn on the 2nd largest bank in the US and was way under the usual threshold amount to justify this. I complained, asked to speak to a manager, and they reduced it to a 3-day hold, which was fine. A week later, I placed a 2nd mobile deposit less than $ 400.00 and once again Truist placed a 10-DAY HOLD on it! Unreal. This check was drawn on the largest bank in the US and cleared the next day on their end. Once again I called to complain - this time the manager was rude, abrupt, and refused to reduce the hold to 3 days. As soon as possible I am closing my accounts and selecting a different bank.
  • MA
    Mireya Alvarez
    Aug 25, 2023
    4.0
    Closed temporarily
  • SM
    Shair Muhammad
    Nov 17, 2021
    1.0
    Staff and Manger is not good and is not helping the customers also they are rude people, and I ordered My debit card in my home address and I never received my debit card also I did order my check book A month ago and I am still waiting for that I don’t know how long I have to wait for that, the manager What they doing. I am don I need cancelled my account.
  • GP
    Gregory Pimentel
    Sep 27, 2014
    5.0
    Awesome staff, very friendly and professional.

Frequently Asked Questions About Truist

Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.

Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks. Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.

You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)

Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP. Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account. Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.