Truist

2.7
29 reviews

About

Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Location

Truist
9467 FM 1960 BYPASS RD W STE 100, HUMBLE, TX
77338, United States

Hours

Reviews

2.7
29 reviews
5 stars
11
4 stars
0
3 stars
2
2 stars
1
1 star
15
  • GT
    Gabriela Tabora
    Nov 14, 2025
    1.0
    Terrible service. You need an appointment, they make you wait, and then they attend to someone who arrives without an appointment even after more than 20 minutes have passed since your appointment.
  • JG
    Joann Gonzales
    Oct 20, 2025
    1.0
    Locked me out of my account. Takes 30+ minutes to “validate” my account. Repetitive scripts and ridiculous amount of questions to get account unlocked. I’m switching banks.
  • BL
    Blessed Lady
    Sep 17, 2025
    2.0
    They closed my account without me knowing. I was treated like a criminal.
  • SP
    Sergei Parsegov
    Jun 3, 2025
    1.0
    Humble branch teller told me that the corporate office closed my account, but Truist still sending me statements and charges $12/mo for the Truist One Checking account Lvl 1 *4537 I have no access to. I asked to open the ticket at the branch and email them. I was promised a refund of all fees. Three weeks later I received another Statement with $12 maintenance fee. After several attempts to resolve it via phone and in person it's time to file a complaint to government regulators. UPDATE: Despite all lies from the branch teller, Truist has stolen $36 from my "frozen" bank account as fees before closure on June 11, 2025.
  • LL
    Lana
    Jan 3, 2025
    5.0
    Why unhappy people always have time and energy to post reviews but happy customers dont? Im sure there are a lot of happy clients who love this particular location , just like i do. I always have great experience with them! Every time! Since BB&T … oh, wait! Since the Citi! The banker Amber was assisting me today. She was absolutely fantastic! Outstanding customer and communication skills, very knowledgeable and just a great human being. I believed my situation was not an easy one, but not for Amber! :) she knew exactly what we needed to do and was able to deliver a good news after-all. Thank you so much, Amber! From me and my family.

Frequently Asked Questions About Truist

Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.

Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks. Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.

You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)

Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP. Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account. Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.