Wells Fargo Bank

Reviews

• RW

  Renee Wilson

  4 days ago
  5.0
  We visited the Midtown Wells Fargo branch today to obtain paperwork and a notary service. Martin Davila was our Associate Personal Banker and he was fantastic! Martin was incredibly helpful, professional, patient and able to answer all our questions and provide excellent service in a timely manner. We would highly recommend this branch, Martin's service and will come back for all banking needs.
• SS

  Sydney Speaks

  Nov 14, 2025
  1.0
  If I could give zero stars, I would. There were two ladies at the front desk—an older woman with glasses and a younger, heavier set, Hispanic woman—both extremely rude and noticeably lazy. I came in to cash two payroll checks issued by Wells Fargo. The older woman didn’t even bother to properly run the checks. She glanced at the amounts and immediately claimed she “had to call them in” for verification. After a very short phone call, she came back and told me she couldn’t verify either check and that they “weren’t in the system.” These were brand-new checks I’d received literally the day before—never cashed, never touched. For context, the check verification system is automated, and if the system doesn’t verify instantly, you can choose to speak to a representative. Based on how long she was on the phone, it was clear she didn’t take that extra step. I know this because I immediately called the payroll provider myself and it took over 28 minutes just to reach a human being. She wasn’t even on the phone a fraction of that, yet she—and the younger woman, who wasn’t even near her during the call—insisted they’d spoken to an actual representative and claimed there was “nothing else they could do.” They flat-out refused to try again. I went home and contacted my payroll team. They confirmed repeatedly that both checks were valid, uncashed, and should’ve been simple to verify at any financial institution. They encouraged me to try another branch. So I did. In fact, I tried two—because the first didn’t have enough cash on hand—and neither branch had to “call anything in.” They simply scanned the checks and cashed them within minutes. Zero issues. Zero drama. Exactly the opposite experience. I really hate to even imply discrimination, but it is extremely telling that a Black woman walks in with two high-dollar checks and suddenly verification is “impossible,” yet the first two random branches I visit afterward cash both checks in under five minutes without hesitation. Do better.
• JS

  John Sheffield

  Jul 25, 2018
  1.0
  Wells Fargo has one good thing going for it... It's not the worst bank on my list. Meaning I didn't give them the same chance to ruin me the others had. They were jerks when my mother died. I had all the appropriate paperwork and it still took many months just to get to about 1700. But they would give me no accountability for missing money or savings accounts... despite proper legal instruments.
• DY

  Doğan YAYDAR

  Jan 4, 2018
  4.0
  İyi hizmet🙂🏦💵💰💲💱

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