Wells Fargo Bank

Reviews

• KK

  Kay

  Nov 13, 2025
  1.0
  Review: Terrible Service at Wells Fargo I made an appointment with Wells Fargo to open a trust account on November 12, 2025 at 2:30 PM. I arrived early at around 2:15 PM and informed the teller that I had arrived. She assured me a banker would be with me shortly. After waiting about 20 minutes, a banker finally approached me. Unfortunately, the experience was extremely frustrating. The banker spent a long time asking me unrelated questions, seemingly attempting to sell me other Wells Fargo products, even though I was there for a specific purpose and had limited time. After providing all necessary documentation, he then claimed he needed to scan the documents and have them reviewed by a manager. He even took a phone call before completing my request, which made me feel uneasy. When I requested to speak with a manager, I was initially misled about the review process. Eventually, it was admitted that there was no trained banker available to assist me. I was extremely upset that I had spent over an hour at the bank only to be told they could not assist me. My appointment clearly stated the type of account I intended to open, making the delay and misinformation unacceptable. Additionally, I felt as though I may have been treated unfairly based on my race. The staff questioned my documentation and were not transparent about the process from the moment I arrived. This experience was disappointing, unprofessional, and a complete waste of my time. I will be avoiding Wells Fargo in the future.
• CB

  Craig Bortner

  Oct 25, 2025
  1.0
  Walk in everybody’s busy no one greet us no sign or sign in sheet. We’re told at two minutes to closing that we couldn’t be help because we didn’t sign in or make an appointment. There was no place to sign in. It was obvious she didn’t like us because we were white. She was very happy we weren’t getting helped. She took over an hour to set up an account with someone who speaks Spanish. New customer step over here will spend whatever time with you need old white customer you get nothing and like it. I now need an appointment so I can close my bank accounts.
• AA

  Alexander

  Dec 9, 2024
  2.0
  Im not sure who designed the ATM drive thru here, it needs to be repositioned or the driveway needs to be redone, it’s almost unaccessible, you have to get off your vehicle to use it. Don’t believe me? Go try it yourself, drive your car and see how doable it is.
• NS

  NAHIDAH Safee

  Nov 25, 2014
  5.0
  my favorite one

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