Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
3.2
16 reviews
5 stars
7
4 stars
1
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2 stars0
1 star
6
- HBHalim BuyukkayaDec 9, 20255.0Celina Torres was extremely helpful and professional. She guided me through the entire process smoothly and prepared everything I needed, including the check, without any issues. Her friendly attitude and excellent service made the experience very easy for me. I highly recommend her.
- NDNEQUARNDA DAWSONOct 21, 20251.0Truist has proven to be the most incompetent bank I've ever encountered. From customer service's phone support down to the local branch leader have all been of no assistance. I opened an account online about two weeks ago. I setup up my account they transferred the funds to open the account from my external account. A few days pass I login to see if my direct deposit posted. I received the attached message. I called the number the rep says you need to go into your local branch and show you ID to prove it was you that opened the account online. I go into the branch they tell me they can't do anything with my account and its closed. The next day I get an email about my statement " for the account the said I don't have" so I called the fraud department again I was unable to reach anyone. I checked my mail I have 2 letters That say they were unable to open my account. But get this they sent me a debt card as well. All for the account that I don't have. I went to the bank yesterday the "BRANCH LEADER" tells me my account is open but I have to talk to the fraud department its nothing they can do in the branch. The Banker later tries to assist me after she sees my frustration. She tells me the reason I can't contact the fraud department was that the phone system was down. So the branch leader didn't know that smh. She tells me I have to call the fraud department hopefully the phones will be up tomorrow ( which is today). So I missed the call from truist this morning I call them back the rep verified my identity when I started asking questions about the status of the account if its open or closed and would world I get my funds back. She says its a different fraud division that handles that and she would need to see which division to transfer me to. But I needed to go into the branch because due to service agreements she can't discuss that with me over the phone. I said ma'am I've been through that route I'm not going back to the bank they told me to can you all. She said idk why they told you to call us that's incorrect they were supposed to assist you in the bank after you verified your Identity. I said at this point I'm not confident any of you can provide me with the correct information or even have the knowledge of what the correct information is. But you have a nice day. This has been a horrible experience I hope none of you experience what I have this was ridiculous to say the least if this is how they treat new customers I'd hate to see how they treat the loyal ones. Furthermore why send me emails and a debit card for account you say is closed 🤦🏾‍♀️
- DTDevon TurnerMay 2, 20253.0Just started with them, one thing for sure, nobody from the branch answers the phone.
- RARahel AbrahamDec 2, 20211.0Do not use BBT, they will mislead you into enrolling for services as a free customer benefit then charge you later without letting you know. I was just charged $50 for using Zelle. Where do they do that? I was told by Kyle it was a free service and then was charged. I never would have enrolled if it wasn’t free. There is no accountability at this branch and they ignore you instead of finding a resolution. I have never been treated so dismissively by a bank and I have 5 other bank accounts with other banks. Clearly I will be closing my account and taking my business elsewhere. I DO NOT MAKE REVIEWS OFTEN BUT I MUST TO SAVE OTHERS FROM THE MISLEADING BUSINESS PRACTICES. Best of luck to whomever reads this review. I should have read reviews before I started.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the driving through hours at Truist on weekdays?
The drive-through window at Truist is open Monday through Friday from 9:00 AM to 5:00 PM.
Is Truist open on weekends?
No, Truist is closed on Saturdays and Sundays.
What products and services does Truist offer?
Truist offers checking accounts, commercial banking, credit cards, loans, mortgages, online and mobile banking, personal savings, small business banking, and wealth management services.
How can I open a new account with Truist?
You can open a new account online, by phone, or by visiting a Truist branch during business hours. CDs can only be opened at a branch.
How do I activate my Truist debit card?
You can activate your debit card online to begin using it for digital purchases and in-person payments.
What are the different account options available at Truist?
Truist offers checking accounts for day-to-day transactions and savings accounts to save money for goals or emergencies.
What nearby places can help me find Truist?
Nearby places include Prima Strategic Group Inc., Swedish-American Chambers of Commerce Texas, and Massive Capital, which are all located near Truist and can help you orient yourself when visiting.
Are there other financial or legal services near Truist?
Yes, nearby you can find legal services such as Fears & Nachawati Law Firm and The Keaton Law Firm, as well as insurance services like ProCare Health & Financial, which could complement your banking needs.
What nearby services are available if I need home or business support when visiting Truist?
Services like Houston Lift Rentals for industrial needs, Window Hero West Houston for building supplies, and Boulevard Oaks Counseling Group for wellness are located near Truist.
How can I schedule an appointment or find more information about Truist's branches?
You can schedule an appointment through Truist's online reservation system or visit the website for branch details and services.