Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.4
17 reviews
5 stars
6
4 stars0
3 stars0
2 stars0
1 star
11
- AAAli AhanchiDec 31, 20251.0This bank is a complete joke. I deposited a legitimate payroll check that fully cleared, yet Truist still froze my account and refused to release my own money. Not because the check was bad but because of their internal incompetence and risk paranoia. Customer service was useless at every level. Representatives had no idea what they were talking about, contradicted each other constantly, and kept sending me in circles. One rep would tell me to call another department, that department would say they can’t see anything, and then I’d be sent right back. No accountability, no ownership, no answers. Despite the funds already clearing, I was told an “analyst” needed to review the account and that I had to jump through ridiculous hoops just to access my own paycheck. Meanwhile, I was left stressed, confused, and without access to money I earned. The employees sound untrained, the systems are broken, and the communication is nonexistent. If this is how Truist treats new customers, I can’t imagine how they handle real problems. Avoid this bank at all costs unless you enjoy being treated like a risk instead of a customer and begging for access to your own money.
- KDKevin DormanAug 11, 20251.0They wont cash a $20k check from their own bank even from one business to another. Nit even order the cash. The reason? Because they dont feel confortable with it. Laughable 🤣
- KVK. ValcinJan 3, 20251.0I have a business account with them and they did not have me or my company’s best interest. I’m literally sinking right now due to them not being open and honest with me now my business account is frozen I literally have no access to my money!
- SJStephanie JacksonNov 29, 20171.0I used BB&T for financing my home. This week I noticed where my January's monthly payment went up by $500. When I called the representative informs me that they "didn't account for the school tax at closing". So this increase is due to the inclusion of the school taxes and the shortage of the escrow. Very disappointed! *Small update...I' ve been working on trying to get this resolved. Looked online yesterday and they have reduced my mortgage payment back to it's lower amount. I called to inquire what happened and it appears "they were notified of another tax, however it wasn't accurate" is pretty much what the representative informed me. Thank God this was resolved!
- MFMark FowlerAug 4, 20145.0Very nice service The facility is amazing !!
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are Truist's regular branch hours of operation?
Truist branch is open Monday to Friday from 9:00 AM to 5:00 PM and closed on weekends.
Does Truist offer drive-through banking services?
No, Truist does not have drive-through banking hours; the drive-through is closed every day of the week.
How can I open a new account with Truist?
You can open a new account online, by phone, or by visiting a branch. CDs must be opened in-branch.
What types of banking products does Truist offer at this location?
This Truist location offers checking, commercial accounts, credit cards, loans, mortgages, online and mobile banking, personal savings, small business banking, and wealth management.
How do I activate my Truist debit card?
You can activate your debit card online to start making purchases using your checking account.
Can I book an appointment with Truist online?
Yes, you can schedule an appointment online through Truist's reservation URL.
What nearby coffee shops can I visit before or after banking at Truist?
You can visit Fiction Coffee, a coffee shop and restaurant located nearby Truist.
Are there any legal services near Truist that customers might find useful?
Yes, Henry Fasthoff Attorney and Bailey Cowan Heckaman PLLC legal services are located near Truist.
Where can I find nearby financial advisors or investing services near Truist?
Nearby financial services include Linscomb & Williams, Winstone Wealth Partners, AXDRAFT, and Onit.
What dining options are available near Truist for a quick meal?
Nearby dining options include Subway for sandwiches, Smoothie King for smoothies, Pokeworks for Hawaiian and sushi dishes, and James Coney Island for classic eats.