Prosperity Bank

Reviews

• ET

  Erica T.

  Dec 16, 2022
  1.0
  The service is horrible how can a rep or the bank let you get a card, then because they messed up,the bank choose to lock my card with my money up.keep in mind it was not my fault it was the bank. Need I say I had my business card for a year and just open the personal account. So sad. Wow. I just can't wrap this around my head. Bad for business. All customers are not treated fairly at the one located on 4155 Little York rd.
• JE

  Jr E.

  Oct 2, 2021
  1.0
  Due to the lack of all around customer service with Prosperity Bank at all locations (this location was the security guard). It was raining so I came in with a hood on. First thing out his mouth and it wasn't even words,, it was a gesture that i caught a glimpse of. I stopped and asked what he did. He replied,(so now I know he can speak) "remove the hoodie". I asked where the was a sign, he point and then mumbled "read the sign, that noone reads".. I'm like really, it's raining, I'm looking down, and IT'S NOT IN THE LITTLE FOYER AREA but, it was posted on the glass facing outward. As I'm there finishing up, upon exiting. The Security guard went to the foyer area with cell phone in hand and proceeded finishing whatever was on the phone (not a call) doing,(when I came in initially the phone was in his hand also). I said leaving walking pass him, "Have a Good Day." The guy didn't budge or flinch, so I said "Sir, you the security guard", have a nice day", the guy act as if he couldn't here me, and completely ignored me like I didn't exist. With this being said, I don't feel comfortable banking with prosperity Bank, when there's signs of prejudice (especially from a security guard) that I should continue banking here. With all that took place in the brief moment. I felt uncomfortable walking out the door with the withdrawal I just made. I sat in the car for a moment like what if??
• JY

  Jennifer Yancey

  Sep 7, 2021
  1.0
  There's a reason this branch has so many bad reviews. You're made to almost feel stupid when you're there. If it wasn't for my company making me come here I surely wouldn't. 9 times out of 10 I'm so frustrated that I literally won't even look at them by the time I leave. I've had a different experience with the bank manager she was polite with me so I can't speak on that as far as the other reviews go.

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