One of the worst customer experiences ever. They do not know what they are doing. They act like they know, but in reality you are dealing with incompetent employees. You provide them with the paper work needed and they find one ridiculous excuse after another to find something wrong so they can't help you. They say they need to "investigate" the matter and try to send you on your way. Don't bank here b/c once they get your money, it's going to be difficult to get any kind of help if you need it.
LZ
Leo zhang
Sep 30, 2025
1.0
The two comments above are correct.
RZ
ruendy zapeta
Jul 1, 2024
5.0
From my experience, the young lady's in the front desk helped me a lot and gave me amazing customer service.
DA
Delia Alvarenga
Jun 24, 2024
1.0
It was a horrible experience, they are very rude and racist, they chase you out of the bank as if you were going to rob, I simply do not recommend this bank, it is disgusting.
OR
Ollie Richardson
Nov 16, 2018
1.0
If i could give them a -100 i would i cashed my first check with no problem..my second check they wanted to do all kind of verification call this person that person just to tell me they wouldn't cash my check that was from there bank..dont bank with them youll need 1500 i. Your acount to avoid fees...smh
What are the regular business hours for East West Bank at 9600 Bellaire Blvd?
East West Bank is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.
Is East West Bank open on public holidays?
East West Bank is closed on November 11, 2025 and November 27, 2025. It has shortened hours on December 24 and December 31, 2025, operating from 9:00 AM to 3:00 PM, and is closed on December 25, 2025.
What services does East West Bank provide at this location?
The bank offers ATM access at this location.
Where is East West Bank located?
East West Bank is located at 9600 Bellaire Blvd, Suite 101, Houston, TX 77036, USA.
How can I contact East West Bank by phone or fax?
You can call East West Bank at +1 832-973-6322 or send a fax to +1 713-776-8068.
Does East West Bank have an official website where I can learn more?
Yes, you can visit their official website at https://www.eastwestbank.com.
Are there any nearby restaurants where I can dine before or after visiting East West Bank?
Yes, nearby dining options include Iwa Ya (a Japanese sushi restaurant), Crawfish and Beignets (a Cajun and Creole seafood restaurant), XiaoLongKan and Mian (Chinese restaurants), Le Lai and China Gourmet (Chinese and Asian restaurants), and Old Alley Hot Pot - Houston.
What nearby services might be useful for someone visiting East West Bank?
Nearby services include TCM Acupuncture & Herbs Clinic, Dr Qingguo Tao (doctor), Legacy Integrative Pain Institute, and Yang Susan H DDS (dentist and family practice). There are also insurance agencies like Twfg Arlene Hong Insurance and Tran & Lee Insurance Agency.
Are there any nearby places for shopping or relaxation near East West Bank?
Yes, nearby places for shopping and relaxation include Snowy Dessert Bar (ice cream and cafe), The Bunny Tea (bubble tea and smoothie bar), Brows & Lashes (beauty salon), and CBD Cartridge USA (medical supply).
Is there a nearby bank or financial institution close to East West Bank's location?
Yes, Cathay Bank is located nearby, offering additional banking and financial services.