As soon as you walk in you're met with a tablet to sign in. No one says a word to you and, in fact, I sat unacknowledged for no less than 30min. By the time someone came around to start helping customers, a very long line had formed and the check in process is apparently just for show because there was no effort made to keep an orderly method of helping people.
AB
Alex Besov
Oct 31, 2025
1.0
No tellers here. Basically a whole building for one atm machine and two bank greeters!. Change label to atm only.. NOT A BANK!! You are misleading people and wasting their time. Others say the atm eats money and doesn’t deposit. I’m not taking that risk
AG
Angela Green-Hodges
Oct 4, 2025
1.0
This location is near my home. I joined because there used to be one on Eldridge. I frequently shop in that shopping strip. At the great access. The location near my home is the worst-case of dealing with everything possible. There always issues with the ATM machines, there is people lurking around it. If you have to go at night be careful. It's lights are not bright enough for the spots around it a person can be lurking. I hate I have make deposits late at night. Next why do they have that big building and not one teller inside. You can't go in and withdraw money from your account. The person that was in the lobby greated me ever so cheerfully. I told her why I was there. She only told I'm sorry this location does not have tellers. She did not offer to tell me where the nearest location with a teller was. She just kept I'm so sorry we couldn't help you. Someone please make it make sense. If they're not gonna be able to do other things outside of open accounts, loans etc. Why have a building that big. Its never anyone there. Sad part is they don't have that many locations with tellers inside. Who made that dumb executive decision. Some of us still love the friendly face of the tellers helping us.
Capital One Bank is located at 11697 Westheimer Rd, Houston, TX 77077, US.
What are the operating hours of Capital One Bank?
The bank is open Monday through Friday from 9:00 AM to 5:00 PM, and closed on weekends.
What services does Capital One Bank offer at this location?
Services include Ambassador help, account opening, cash and coin transactions, Night Drop, ATM and Walk-Up ATM.
How can I contact Capital One Bank by phone or fax?
You can call the main phone number at +1 713-706-5490 or send a fax to +1 281-589-0893.
Is Capital One Bank open on Saturdays and Sundays?
No, the bank is closed on Saturdays and Sundays.
Where can I find an ATM near Capital One Bank?
There is a Capital One ATM nearby where you can access banking services.
What retail stores are located near Capital One Bank?
Nearby retail stores include Kohl's and Sears Outlet, which you might visit before or after your banking needs.
Are there any beauty salons near Capital One Bank?
Yes, several beauty salons such as De'Tresse Natural Hair Salon, Image Luxe Hair Studio, and Lashes Plus are close by if you want to schedule an appointment during your visit.
How can I find more information or updates about Capital One Bank events?
You can visit their Facebook page at https://www.facebook.com/1463652303870369 or find events at nearby cafés through their featured event link.
What is the website for Capital One Bank at this location?
The bank's website can be accessed at http://www.capitalonebank.com for more information and online banking services.