Bank of Texas

Reviews

• IC

  Imtiaz Chandio

  Dec 1, 2022
  5.0
  I found Mr. Akeem very friendly, caring and supportive who instantly facilitated and provided me with comprehensive information regarding the requirements, charges, choices and benefits of banking with the Bank of Texas. I felt very comfortable and well-informed while in the Bank of Texas particularily with Mr. Akeem and love to meet and call him again whenever any help may be required.
• MR

  Manjeera Reddy

  Apr 1, 2015
  1.0
  Date and time: 3/31/2015, 4.40PM Location: 12255 Westheimer, Houston 77077, TX Banker: Ms. Felicia Ratliff Purpose: Notary Service Here is my experience with Bank of Texas. I was told by Customer service representative that I can get my documents notarized for free of cost if I become a customer of Bank of Texas. As this bank is very near to my residence, I opened an account and took my documents for notarization. To my surprise, the bank employee at this location, Ms. Felicia Ratliff rejected to notarize my documents saying that she personally doesn’t feel comfortable to notarize the photocopies of the documents even though I showed her the original documents and my government issued ID! Besides she asked me to show the documents in the bank’s hallway itself (without even offering me to sit and then show the documents) and rejected to notarize them immediately! FYI, 'A notary public is a third-party witness to not only the signature of a document but also the fact that all parties who signed did so willingly and under their own power. Having a document notarized does not necessarily mean the parties signing it understand what it says'. As I clearly mentioned her that notarizing the copies is something that she has to verify my signature in her presence and she has to sign and stamp but it has nothing to do anything with the content of the documents, she tried to reach to her colleagues to find out if she could notarize them. As she couldn’t reach them, she rejected again which clearly shows that she has no clue about notary. Moreover, the documents are issued by USCIS, Texas state government (Driving License) and my degree certificates issued by universities. At least I can understand if she said that she is not comfortable notarizing the documents issued by a different country other than USA. But she said she is NOT PERSONALLY COMFORTABLE to notarize the documents issued by US government while the Bank of Texas accepted the same document (Drivers License) to open my account !! Later I went to Bank of America and got the notary done in no time without any trouble. All they did is they verified my ID, BOA account, and my signature on the document copies before notarizing them. Also they are very cordial in offering seat and showing respect towards their customers. This clearly shows that Ms. Felicia Ratliff lacks knowledge on notary and doesn't know how to be respectful towards Bank of Texas customers. Also this makes me wonder if Bank of Texas has standard process and trained employees. Need justification on the following- 1. On what basis Ms. Felicia Ratliff rejected to notarize the copies of documents even though I showed her the originals issued by USCIS, Texas government? Do this bank has a standard process that their employees follow or do they give their employees freedom to do work based upon their personal comfortness? 2. Is it normal that their employees check the documents and reject the customers in the hall way itself even without offering a seat? Do they accept it as a part of good customer satisfaction? 3. Ms. Felicia Ratliff trying to reach her colleagues to find out if she could notarize the documents makes me question if this bank's employees are properly trained and have sufficient knowledge to serve their customers. A bank employee rejecting the customer's request in the name of 'PERSONAL COMFORTNESS' without any proper justification makes me feel UNCOMFORTABLE to continue as their customer. Also, this makes me rethink if this is the part of their business strategy to attract a customer by offering a free notary service and rejecting to notarize after opening an account in their bank !!

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