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Deposit products offered by Wells Fargo Bank, N. A. Member FDIC. We’re here to help you move forward—whether you're managing everyday finances or planning for what’s next. Explore a full suite of banking solutions, from personal and business checking accounts, to credit cards and savings tools. Stop by or book an appointment when you’re ready.
My husband and I attended our 11:30 a.m. appointment on October 8th to open a business account. Unfortunately, the experience was extremely disappointing. The employee who assisted us was very aggressive and refused to clearly explain what documents were needed to open the account. Instead, he simply said, “We can’t help you.”
At one point, when my husband politely asked which document was missing, the employee raised his voice at him. I was completely caught off guard by this behavior — it felt unprofessional and disrespectful, and I can’t help but wonder if there were other underlying reasons behind his attitude.
The employee appeared to be of Middle Eastern or Indian descent and wore glasses, though I did not catch his name. Regardless, behavior like this has no place in a bank or any customer service environment. We left feeling disrespected and deeply disappointed by how we were treated.
I hope this matter is taken seriously and properly addressed to ensure that no other customers experience this kind of treatment in the future.
CZ
Cat Lady Z
Jul 21, 2025
5.0
Went there because there had been fraudulent activity on bank card. They took care of everything very quickly. Everyone we spoke with was very nice and helpful. Thank You for your great customer service, it's really appreciated.
DL
Dustin Loggins
May 1, 2021
5.0
Walked in to get some docs notarized, Ms Wilson assisted with no problems. Did some other business as well. Quick and easy
What types of banking services does Wells Fargo Bank in Highland Village offer?
Wells Fargo Bank offers a full suite of banking solutions including personal and business checking accounts, credit cards, and savings tools.
What are the operating hours for Wells Fargo Bank?
The bank is open Monday through Friday from 9:00 AM to 5:00 PM, and on Saturdays from 9:00 AM to 12:00 PM. It is closed on Sundays.
Does Wells Fargo Bank provide drive-through banking services?
Yes, Wells Fargo Bank in Highland Village has a drive-through open from 9:00 AM to 5:00 PM Monday to Friday, and 9:00 AM to 12:00 PM on Saturdays.
How can I schedule an appointment at this Wells Fargo Bank branch?
You can schedule an appointment online via the Wells Fargo appointment link: https://appointments.wellsfargo.com/maa/appointment/?storeid=AA09221
What languages are supported at this Wells Fargo Bank branch?
The branch supports services in Armenian and Spanish.
What is the address and contact number for Wells Fargo Bank in Highland Village?
The bank's address is 1900 FM 407, Highland Village, TX 75077. The main phone number is +1 972-966-4224 and toll-free number is +1 800-869-3557.
Is Wells Fargo Bank in Highland Village closed on any holidays?
Yes, it is closed on November 11, 2025, and November 27, 2025, among other holidays.
Are there any nearby places where I can get a beauty treatment before or after visiting Wells Fargo Bank?
Yes, nearby beauty and spa places include Beaming Beauty, OutLashed, Shea's Salon, Salons on 407, Hair by Allison Guba, Skincare by Karen, Tara Broadway, Sommer Lovin’ Hair, Kim Andrews Hair Design, Troy Cuts Barber Shop, and Ramsey's Hair Design.
What nearby dining options are available close to Wells Fargo Bank?
Nearby dining options include Domino's Pizza for fast food, New China for Chinese cuisine, The 407 Club Bar & Grill, Legends Sports Bar, and Tabani 4 bar and shopping.
Are there local businesses nearby where I can refuel or grab groceries after banking?
Yes, nearby you can find TTI Club which is a specialty grocery store and gas station, as well as Shell gas station with car wash services, Donut Place bakery, and Goody Goody Liquor store.