Prosperity Bank

Reviews

• TE

  Tee Ess

  May 12, 2025
  1.0
  I've went in this bank a couple of times and didn't enjoy the vibe but couldn't put my finger on why. Went to the drive through ATM and withdrew some money, but while retrieving my card and putting it away, the ATM retracted the money back into the machine and closed and issued me a receipt as if I had taken the money. Not sure why but it could be that it took to long for me to get the money. So I took the receipt and went inside. First I was directed from one empty teller line to another where two tellers were talking. I said excuse me and was told one moment, as they proceeded to talk nonchalantly for about 2 or 3 more minutes. I explained the situation and passed over my receipt. Both ladies took the receipt and went through some glass doors and spoke to someone at a desk. Both ladies then came back out with a weird awkward smile on their faces and one of them told me that they won't balance their ATM until later today and once they did then I could call my card issuer and dispute the charge. At that point, both of their awkward smiles developed into poorly concealed smirks. I asked how that made sense and was told it was policy. I'm sure it is and I'm sure the policy is in place for a reason. But delivery is everything. There was a little more to the conversation, but all it boiled down to was a feeling of (it sucks to be you). I chuckled in my head at that and walked away politely. But I also walked away with a conviction. I'll pay the gas station ATM withdrawal prices, I'll go into dreaded Walmart and use their ATM or get cash back. Hell ide even sign up for a Uber fast cash delivery service if they had one, before I'll slide another penny through that bank. But that's just me. Sometimes the words Hometown are not a selling point.
• SM

  Steve Mares

  Jul 11, 2022
  1.0
  I needed to get my online banking restored so I called the 1-800 number it took them 15 minutes to answer me and they had me on hold for 40 minutes as they talked to bank to restore my user name before I hung up on them… terrible service for a bank claiming to treat customers like family.

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