Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.9
15 reviews
5 stars
7
4 stars0
3 stars0
2 stars0
1 star
8
- SHShon HoodAug 8, 20251.0This is by far the worst customer service bank I have ever experienced in 45 years of banking it’s always a problem with this bank when I go in went to take out $800 dollars they take out $1,600 dollars their system crashes often managers taking personal calls while helping customers there’s a heavy set teller who takes forever on simple transactions they ran out of temp debit cards it’s one thing after another they deserve miinus 0 stars stay away from the bank it’s TRASH save yourself
- GWGregory WellsJul 29, 20231.0One of the WORST banks you can ever do business with!!!!!!! Opened a new account, the bank put a security hold on the account saying that they needed to see my ID, I drive up to the branch so they could verify it! Two days later my debit card was blocked and cancelled! I called customer service, was on hold for 45 minutes, call center not in the US, horrible horrible experience!! IF you want stress this is this place to bank! IF you want no stress bank with ANYONE other than Truist bank!!!
- WWWill WrightApr 11, 20235.0Ralph was so willing to go above and beyond the call of duty for me today. He was so willing to jump through a lot of hoops for me. True customer service. Thank you so much!!!
- SSSaydonica SchultzSep 30, 20221.0DO NOT WORK WITH THIS COMPANY IF YOU NEED A MORTGAGE LOAN. I would give them NO stars if I could. They have the poorest communication. Have required the MOST ridiculous things from the borrower. They simply act like they do not want to close the deal and the borrower is putting down almost 50%, so they really have no risk here.
- ABAlex BSep 20, 20211.0Idk where to start.. I understand smaller banks aren’t as equipped as larger ones but the employees in the branches LITERALLY have no KNOWLEDGE OF ANYTHING.. EVERY time I call in reference to a question about my account they have to call somewhere else then have me wait for hours call me back I follow up with another question it’s the SAME THING from cashier check questions to simple questions about zelle and sending limits.. there’s not even an option to send money member to member.. I’ve been with this bank FOR YEARS and I’ve never had a problem until I had to actually deal with the bank.. it’s such a hassle to switch banks ESPECIALLY when your bills are automatic but enough is enough! I’ll take the hassle over poor service and a poor bank overall at this point.. Not to mention their hours aren’t updated or accurate on their website so you waste gas going up there.. it’s really sad
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the regular business hours for Truist in Grapevine, TX?
Truist is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.
When is the drive-through service available at Truist?
The drive-through at Truist is available Monday to Friday from 9:00 AM to 5:00 PM and is closed on weekends.
How can I open a new bank account with Truist?
You can open a new account online, by visiting a branch during business hours to get a temporary debit card immediately, or by phone at 844-4TRUIST from Monday to Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
What types of accounts does Truist offer?
Truist offers checking accounts for everyday transactions and savings accounts to help you save for goals or emergencies.
How do I activate my Truist debit card?
You can activate your Truist debit card online to make digital purchases and in-person payments using funds from your checking account.
What services does Truist provide?
Truist offers a range of services including deposit transactions, retail loans, credit cards, business loans, mortgage loans, investment and insurance services, treasury and trust services, and foreign currency exchange.
Is there a Truist mortgage lender nearby?
Yes, BB&T Mortgage is located near Truist in Grapevine, providing convenient mortgage lending services.
Are there any dining options close to Truist where I can eat before or after banking?
Yes, nearby dining options include Buon Giorno Coffee (coffee shop and Italian restaurant), Sabai Thai Restaurant, SABAI SABAI Kitchen (Cambodian and Thai restaurants), Dfw Kabab & Gyro (Mediterranean restaurant), and Papa Murphy's Take 'N' Bake Pizza.
Are there any fitness centers near Truist where I can work out?
Yes, MAPS Academy and Anytime Fitness gyms are nearby, offering great options for fitness and active lifestyle activities close to Truist.
How can nearby businesses like Almar Jewelers and Smiles For You enhance my visit to Truist?
While visiting Truist, you can conveniently shop for jewelry at Almar Jewelers or schedule dental care at Smiles For You, making it easy to handle multiple errands in one trip.