Business Details
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BankATMBusiness Banking ServiceOnline BankingSavings Bank
Deposit products offered by Wells Fargo Bank, N. A. Member FDIC. We’re here to help you move forward—whether you're managing everyday finances or planning for what’s next. Explore a full suite of banking solutions, from personal and business checking accounts, to credit cards and savings tools. Stop by or book an appointment when you’re ready.
Details
- Drive-throughNot available
Location
Hours
Reviews
2.6
70 reviews
5 stars
25
4 stars1
3 stars
2
2 stars
4
1 star
38
- LMLaDeena McNutt4 days ago1.0I am extremely disappointed with the way I was treated at the 5352 N. Garland Avenue branch. I came in with three FSA refund checks—one in my married name and two in my maiden name. I brought every piece of documentation needed to verify both names: my driver’s license, Social Security card, marriage certificate, birth certificate, and bank card. The branch manager, Joyce Rhines, refused to even look at my documentation. She dismissed me before reviewing anything and immediately told me the checks could not be deposited. She would not take the checks from my hand or verify my identity, even though that is the proper procedure. Her actions made me feel judged, singled out, and unfairly treated—especially considering how simple the process should have been. The teller, Gabby, politely explained how to endorse my checks correctly but still refused to deposit them, telling me she didn’t want it to “come back on her.” This left me feeling like I was being accused of doing something wrong, even though I had provided all legal documents proving my identity and name change. After leaving frustrated and embarrassed, I went to a different branch the same day. They deposited the check in my maiden name instantly, with no issues at all, and didn’t even ask for the documents that Joyce refused to look at. The inconsistency between branches shows that the first location did not follow proper procedure. I escalated the situation to the executive office, but the response I received from Jacob Krall made things even worse. My complaint was summarized incorrectly, the type of checks was listed wrong, and the investigation completely ignored the fact that Joyce refused to review my documentation. They insisted the staff acted properly, closed the case, and refused to take any corrective action. Based on this entire experience, I strongly do not recommend the 5352 N. Garland Avenue branch. I left feeling dismissed, mistreated, and not taken seriously. If you expect fair treatment, professionalism, and proper handling of your documents, I recommend using a different branch entirely.
- YBYOUSUF BAWANYNov 1, 20251.0Try to call customer service and it is making circles with IF nobody will pickup the call. Hopeless service
- ASAmir SamyOct 10, 20251.0I don’t recommend this place .
- APApple PieAug 15, 20255.0We arrived today at the N. Garland office of Wells Fargo all in a tizzie, feeling paralized to take care of our banking, because all our passwords had been erased. CHRIS LEDEZMA saved our day by fixing the problem, and even sold us on credit card which fits our needs better, Thanks so much.
- FLFrancesco L.Jul 8, 20255.0Joy is on top of it and very friendly. She handled some issues professionally, will come back to work her
Frequently Asked Questions About Wells Fargo Bank
What types of deposit products does Wells Fargo Bank offer at 5352 N Garland Ave?
Wells Fargo Bank offers a full suite of banking solutions including personal and business checking accounts, credit cards, and savings tools.
What are the regular business hours for Wells Fargo Bank on weekdays?
The bank is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends.
Does Wells Fargo Bank on N Garland Ave offer drive-through banking services?
No, this location does not have drive-through banking services.
Is it possible to schedule an appointment online for banking services at Wells Fargo Bank in Garland, TX?
Yes, you can book an appointment online via their scheduling link: https://appointments.wellsfargo.com/maa/appointment/?storeid=AC09176.
Which languages are supported by the staff at Wells Fargo Bank, 5352 N Garland Ave?
The staff speaks Chinese, Spanish, and Vietnamese, accommodating a diverse customer base.
What should I know about Wells Fargo Bank's holiday closures?
The branch is closed on major holidays including November 11th and November 27th, 2025.
What nearby dining options are available around Wells Fargo Bank on N Garland Ave?
Customers can visit Taco Bell and Raising Cane's for fast food or White Rhino Coffee for coffee and smoothies nearby.
Are there any gas stations near Wells Fargo Bank that customers might find convenient?
Yes, Murphy USA and Exxon & Mobil Stations are nearby gas stations customers can use before or after their visit to the bank.
What real estate services are available near the Wells Fargo Bank location?
Several real estate agents and related services such as Marisa Cardoza, Neysa Otts-Realtor, and Marie Jones, Realtors are located nearby, helpful for customers interested in property.
How can customers reach Wells Fargo Bank at 5352 N Garland Ave by phone?
You can contact the bank directly at +1 972-485-4219 or use the toll-free number +1 800-869-3557 for assistance.