Prosperity Bank

Reviews

• TT

  TyCobb9999

  Aug 19, 2025
  1.0
  Went in with my brother at around 11:15 on Aug 19 2025 to have a document notarized. We stood at the “wait here” sign for several minutes, while the SINGLE teller, a young Asian girl, messed around with whatever was on her desk. Then another employee came by, and they chit-chatted for a few minutes, while we continued to stand there, contemplating the importance of customer service in this company’s list of priorities. Finally, she saw fit to call us forward. We told her we just needed to have our signatures notarized. She then said something that sounded like it was in her native tongue. After 4 tries, we finally discerned that she was trying to tell us that “we don’t notarize that kind of document”. What a load of B.S.! We went across the street and the UPS Store had us in and out in 5 minutes! You know what, I have been a customer of this institution since the 1970’s, when it was Richardson Credit Union, and they actually CARED about customer service. You know something else? There is still a need for good, old-fashioned bank services. If you can’t, or don’t want to provide simple, basic services, then just go away and be another irrelevant internet bank. You’ve pretty much done that anyway. Update: The generic, insincere response they posted tells you all you need to know; they just don’t care.
• DM

  David McCandless

  Jan 23, 2020
  5.0
  I LOVE doing my personal banking LegacyTexas and I LOVE this branch. On Tuesday PM I walked into the branch with my toddler on my hip about 15 minutes prior to close and was treated with world class service by a Caucasian lady teller (I wish I remembered her name, hence the description of what I do remember) and her colleague, Roman Rodriguez. Together, they quickly helped me get a Medallion Signature for a form, commented on how cute my daughter is, and offered her a lollipop. I appreciate their excellent customer service, especially since I paid nothing for this service, they didn’t make any money off the transaction, and I took ten of their minutes at the end of a long day. About LegacyTexas in general - where else can you find 1% interest in your CHECKING account, no fees, and incredible generosity (like waiving fees for honest mistakes that customers make like returned checks).
• DW

  Debbie W

  Dec 30, 2019
  5.0
  I have banked here for 20+ years. I believe it was named Community Credit Union when I first moved my accounts. I've banked at the branch on Jupiter for 10+ years. Service is fast and friendly! Never wait long in drive through or inside. Highly recommend!.

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