Capital One Bank

2.6
196 reviews

About

BankATMBusiness Banking ServiceSavings and Loan AssociationOnline BankingMoney Transfer ServiceCapital One
Your place for all your banking needs. Get Ambassador help, open a bank account, make cash and coin transactions—and more.

Location

Capital One Bank
2015 Northwest Hwy, Garland, TX
75041, United States

Hours

Reviews

2.6
196 reviews
5 stars
62
4 stars
15
3 stars
6
2 stars
10
1 star
103
  • DM
    Daniel Medina
    1 day ago
    1.0
    They deposited my check to someone else account and said they will investigate it but said it would take 5-7 business days mean while I needed the money to pay bills and wouldn’t do anything about it
  • SP
    Sam P
    Jan 6, 2026
    1.0
    Woman working drive thru at noon 1/6, if you hate your job so much please just find a new one. This is the only cap one around and you make it MISERABLE every time with your snarky condecending voice.
  • FA
    Francisco Alderete
    Dec 26, 2025
    1.0
    You can’t call in to any of these branches it all goes overseas, fix this
  • KP
    Karina Palomares
    Dec 15, 2025
    1.0
    Muy mala experiencia. El viernes deposité un cheque que ya he depositado anteriormente sin ningún problema, y esta vez no me dieron absolutamente nada disponible. Llamé y me dijeron que hoy estaría disponible, pero al volver a comunicarme me informaron que lo están reteniendo por cinco días por “sospecha”, sin dar una explicación clara. Lo más molesto es que en el momento del depósito no te informan que el cheque será retenido tanto tiempo. No te dan la opción de decidir si quieres depositarlo o no sabiendo esa información, y una vez depositado tampoco te permiten revertirlo. Es muy frustrante, sobre todo cuando uno necesita el dinero, y el banco simplemente se lava las manos. Definitivamente necesitan ser más transparentes y claros con sus clientes.
  • JM
    Jarred McCray
    Dec 10, 2025
    1.0
    The tellers have no customer service skills. The drive thru ATM ate my card and they didn’t do anything about it…so insensitive and inconvenient

Frequently Asked Questions About Capital One Bank

What are the regular lobby hours for Capital One Bank in Garland, TX?

The regular lobby hours are Monday through Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 1:00 PM. The branch is closed on Sundays.

When is the drive-through service at Capital One Bank available?

The drive-through is open Monday through Friday from 9:00 AM to 5:00 PM and Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.