Prosperity Bank

Reviews

• AE

  Aelyrie E.

  May 29, 2025
  5.0
  The ladies at this location are so friendly and helpful!
• SE

  Sama El

  May 17, 2023
  1.0
  Lying and charging me fees I specifically asked about. When I was going to school in Galveston, I opened an account here. I also had one in Houston with my parents. I had to move to California for work. Before I moved, I called specifically to ask if I would get charged any fees on my account. I was told that I would not because I have another linked account that is over the daily balance. So I kept the account open so that I could move money between just in case. They never updated my California address, so I never received the statements. I logged in and realized that they had been charging me $10 a month for the last year. I've tried calling customer service but they said a local branch manager has to authorize any refunds on fees. I've been trying multiple times and haven't been able to get a hold of said bank manager. I'm a medical resident working sometimes 80 hours a week in California and the hours are really difficult to line up and speak to this person. I just want some of my money back because I've been lied to and it's really upsetting. This has been my worst banking experience.
• MC

  Melody Christiana

  Jun 21, 2021
  5.0
  Nice people. They care about the community.
• TT

  T

  Jan 16, 2021
  1.0
  Not a good place to bank or work for. Needs to make alot of changes at this location. Very rude, dishonest and unprofessional.
• ST

  Shahram Tabibzadegan

  Oct 27, 2017
  5.0
  They have great customer service.

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