Prosperity Bank

Reviews

• KK

  KB

  Nov 12, 2024
  1.0
  11/09/24 Once again Prosperity Bank made a huge mistake in the drive through and the teller was short, rude and never apologized for her $8,350 mistake. I gave my Driver's license as identification with the cash deposit. The teller deposits the cash into a total different account with a female name. ( My name is Kevin, the name on the account the teller deposits the cash was Linda ) I asked for a balance after the deposit, the balance that she wrote was over 40,000 off of being correct. I confronted her with the mistake, she was gone for a while, came back with a new deposit slip with the correct acct # and balance. She put the reciept in the carrier and walked off No apology for $8350 mistake that she made. Very annoyed that I caught the mistake and made her fix her mistake. I have been a customer for over 33 years, way before Prosperity took over. This was the second incident just like this. The other incorrect deposit was also in the drive through at the east McKinney branch. That is why I ALWAYS ask for a balance.
• KO

  Keith Owens

  Aug 14, 2022
  1.0
  I bank with prosperity and I went to the Gainesville Tx location to make an ATM deposit thinking that all was well. I could not disagree more!!! I live 40 miles away not close at all and there is no information online, app or anywhere that says that this location does not accept ATM deposits. Now I've wasted gas, time and have to drive 80 miles now just to make a deposit into my account. Please put a proper ATM that accepts deposits here and not just teller windows...
• NN

  Name

  Jul 6, 2018
  5.0
  This place is quieter than a library. I’ve never had to wait long, and always have been helped promptly.

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