First Command

Reviews

• FF

  Freak

  Aug 28, 2023
  1.0
  Case in point. I leave a scathing review on my local FC advisor. The very next day, corporate replies with contact our Quality Management office. First. I STILL have not heard anything about my new advisor request. Second; the number HQ provided is a generic number and I can’t get any member of FC to provide me an extension to the QM section. Third; I had to contact the insurance companies directly to help me fill out the forms properly so that I can get ahold of MY funds. All my FC advisor would have to do is call up my account, print out the documents I needed and send them to me for signature. FC is not responding to me at all. This is the type of service you can expect to receive when you need to access your funds. If you ever been a beneficiary/executor of someone’s estate, then you know you can’t really do much with that person’s funds until it goes through the court…and their bills still have to be paid. I am telling you folks, run away from this bank.
• NA

  Nathan Allison

  Jan 2, 2020
  4.0
  Good bank. Hours are wack
• CC

  Chris Carlisle

  Jun 5, 2019
  1.0
  Terrible customer service.
• DM

  Dale Marshall

  Dec 27, 2016
  5.0
  Satisfied customer for more than 20 years. Superb customer service, excellent phone security when verifying ID, unmatched timeliness when processing withdrawals and loans.