First Citizens Bank

3.6
25 reviews
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Business Details

8160 Lebanon Road, Frisco, TX
75034, United States
(214) 360-1100
https://locations.firstcitizens.com/tx/frisco/8160-lebanon-road

About

Bank
First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.

Location

First Citizens Bank
8160 Lebanon Road, Frisco, TX
75034, United States

Hours

Reviews

3.6
25 reviews
5 stars
15
4 stars
0
3 stars
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1 star
7
  • TP
    Terry Placker
    Oct 10, 2025
    5.0
    I have nothing but the best things to say about this bank. When I first walked in, I was honestly caught off guard by how nice and modern it looked — definitely not your typical bank. Since day one, we’ve always worked with Jared (or as I like to call him, “J-Money” 😄). He’s been outstanding — professional, personable, and always goes above and beyond to take care of everything we need, from deposits to account support. After about nine months of working with him and experiencing the level of service he provides, I decided to open my own personal account here as well. I’ve already got my appointment set with Jared, and I couldn’t be more confident in my decision. Nothing but respect for him and everyone at First Citizens Bank.
  • MM
    Mary
    Jul 30, 2025
    1.0
    They are not welcoming I came to open am account and was told I could not speak with a banker or anyone that they have a review process. I make plenty money your loss.
  • LB
    Luke Bright
    May 12, 2025
    1.0
    Absolutely terrible customer service. I paid off a vehicle loan. Four weeks have passed with each week being told the title would be overnighted to me. Still nothing. Called to check again on week four. Now they state the title isn't even paid off, after being told three times by customer service it was and the title would be sent overnight on three separate occasions. They said they would give me a call back later that day to confirm the title was sent. Never once did I receive a call back from them. Terrible bank, terrible customer service, terrible communication, even worse "Customer Relationship Manager". Zero out of ten stars for this bank.
  • SK
    spiro khoury
    Nov 12, 2024
    5.0
    Excellent service received by Saylor, each time myself or my wife have visited the branch, she is extremely helpful and accommodating.
  • TT
    Timothy Tuley
    Mar 11, 2019
    1.0
    I only give them one star because Google want let me leave them 0 stars. There loan officer promised me payment on work that I did she even called my creditors telling them she was on top of it 2 month later just a portion payment and nothing else she cost me over 1800 in penalties and just walked away.
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Frequently Asked Questions About First Citizens Bank

What are the regular business hours of First Citizens Bank at 8160 Lebanon Road, Frisco?

The bank is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on weekends.

Is there a drive-through service available at this location?

No, the drive-through service is closed every day of the week at this location.