Business Details
About
Credit Union
Founded in 1936, American Airlines Federal Credit Union serves current and retired employees of American Airlines, their family members and people who work in the air transportation industry. As a not-for-profit, full-service financial cooperative, we are committed first and foremost to enriching our members’ financial well-being through their participation in our products and services. Based in Fort Worth, Texas, we have 46 branches nationwide.
Details
- Drive-throughNot available
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
American Airlines Federal Credit Union
14050 FAA Blvd, Fort Worth, TX
76155, United States
Hours
Reviews
3.7
108 reviews
5 stars
64
4 stars
6
3 stars
3
2 stars
7
1 star
28
- FMFreddie Mejia5 days ago1.0Last week (Nov 11) I tried to make a pmt with my credit card for $2900, it was declined even when I had plenty of available balance. It was embarrassing and I had to use another card. Today (Nov 19) I was trying to do another purchase for $470 and it was declined again. I called member services to try to find out what happened, After passing all the security questions and telling the story, they transferred me to card services, after passing all the security questions and telling my story, they referred me back to member services which, after passing all the security questions and telling my story again, they transferred me again to card services. After repeating the same cycle one more time (talked to 6 persons already) I asked to speak to a supervisor. She transferred me back to member services. Now I had to wait for them in line for about 10 minutes, nobody was answering. I hanged up and called again. Another security check, telling my story, another hold (the 5th. I think), he transferred me, but he called me back and said it was by accident, on hold again. Finally, the resolution: I have to call card services AGAIN!!! No problem, I will not be using this credit card again, I have another from another bank. I am feeling bad for giving them 1 star, their customer service don't even deserve it. Freddie J Mejia
- GVGustavo VegaSep 16, 20251.0American Airlines Federal Credit Union needs to improve customer service by monitoring tellers and training them like Next Please,thank you for waiting,and have a nice day.If that doesn't work you must document and use progressive discipline.It is sad to see these comments Also,too much paperwork even to buy CD,S. I should be able to buy them online.
- EMelvin mirandaAug 4, 20255.0Excellent !!! Good people !!!
- VMVerna MontalvoJul 28, 20255.0I love my bank and they help me so well very friendly stuffs very polite
Frequently Asked Questions About American Airlines Federal Credit Union
What are the membership eligibility requirements for American Airlines Federal Credit Union?
Membership is open to current and retired employees of American Airlines, their family members, and people working in the air transportation industry.
What are the regular business hours for the American Airlines Federal Credit Union Flagship branch in Fort Worth, TX?
The branch is open Monday through Friday from 7:30 AM to 6:00 PM and on Saturdays from 9:00 AM to 1:00 PM. It is closed on Sundays.
Is the American Airlines Federal Credit Union Flagship branch wheelchair accessible?
Yes, the branch offers wheelchair accessible entrance, parking, seating, and restrooms.
Can I access American Airlines Federal Credit Union services through a mobile app?
Yes, there are mobile apps available for both Android and iOS devices.
Does American Airlines Federal Credit Union offer drive-through banking or cash advances?
No, the credit union does not offer drive-through services or cash advances.
Which languages are supported at the American Airlines Federal Credit Union Flagship branch?
The branch offers services in English and Spanish.
How can I contact American Airlines Federal Credit Union by phone?
You can call the main phone number at +1 817-952-4100 or the toll-free number at +1 800-533-0035.
Are there any nearby places of interest where I can visit before or after my appointment at the credit union?
Yes, nearby attractions include the American Airlines C.R. Smith Museum and the American Airlines Flight Academy and Museum, both great for aviation enthusiasts.
If I am traveling to the American Airlines Federal Credit Union Flagship branch, what nearby transit or transportation-related facilities can help me find the location?
You can use nearby facilities like the American Airlines Skyview 5 Training and Conference Center and the American Airlines Flagship University for orientation, as they are close to the credit union.
Where can I find nearby dining options when visiting the American Airlines Federal Credit Union Flagship branch?
Nearby dining options include The Lodge Tavern and Your Way Cafe, perfect spots to grab a meal or coffee before or after your visit.