Business Details
About
Credit Union
Founded in 1936, American Airlines Federal Credit Union serves current and retired employees of American Airlines, their family members and people who work in the air transportation industry. As a not-for-profit, full-service financial cooperative, we are committed first and foremost to enriching our members’ financial well-being through their participation in our products and services. Based in Fort Worth, Texas, we have 46 branches nationwide.
Details
- Drive-throughNot available
Location
American Airlines Federal Credit Union
6101 Long Prairie Rd., Flower Mound, TX
75028, United States
Hours
Reviews
4.0
11 reviews
5 stars
7
4 stars
1
3 stars
1
2 stars0
1 star
2
- LGLaura GOct 31, 20255.0Rocio is always so friendly and helpful. Thanks!
- SES ETSep 9, 20251.0I am writing to share my recent experience at AAFCU Flower Mound location; when contacting the American Airlines Federal Credit Union by phone regarding a serious identity theft matter. Unfortunately, the service I received was not at the level I would expect during such a critical situation. The representative I spoke with appeared unmotivated and disengaged, often sighing audibly, and was unable to provide clear guidance. This left me feeling uneasy and unsupported during an already stressful circumstance. For members who are facing fraud-related issues, it is essential to receive proactive communication, reassurance, and knowledgeable assistance. I value my membership with AAFCU, but I believe this matter deserves attention to ensure other members are not left without proper support. Please advise on how AAFCU can provide more effective guidance and communication for customers dealing with fraud.
- NCNicole CanalesDec 13, 20231.0I would only give half a star if an option. We have been members of AAFCU for years. It has become very sad how the customer service at the Flower Mound location has been. The ladies at the service counters except for one have been absolutely rude. Treating people like second class citizens, down right staring at you and observing your personal banking business when they are not the one helping you. Our primary bank we switched to from AAFCU always greets you with a smile, is happy to help in anyway, never treats you like a second class citizen, never stares and observes you because they do not have anything else to do. Unfortunately we will be moving all of our accounts and business soon. Sad how they have declined in customer service at this branch over the years. There are banks that have more capability, are easier to work with, are more accessible and offer just as good if not better APR rates. There are a few good employees however, not many at all at the Flower Mound location.
- SSScottSep 29, 20225.0The only place I will bank. Absolutely the best rates anywhere.
Frequently Asked Questions About American Airlines Federal Credit Union
What are the regular operating hours of the American Airlines Federal Credit Union branch in Flower Mound?
The Flower Mound branch is open Monday to Friday from 8:00 AM to 5:00 PM, and Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.
Is the Flower Mound branch of American Airlines Federal Credit Union open on public holidays?
This branch is closed on certain holidays including November 27, 2025 and December 25, 2025.
Who is eligible to become a member of the American Airlines Federal Credit Union?
Membership is available to current and retired American Airlines employees, their family members, and people working in the air transportation industry.
Where is the Flower Mound branch of American Airlines Federal Credit Union located?
It is located at 6101 Long Prairie Rd., Suite 732, Flower Mound, TX 75028.
What languages are supported at the American Airlines Federal Credit Union in Flower Mound?
The branch supports both English and Spanish languages for its members.
Does the Flower Mound branch of American Airlines Federal Credit Union have a drive-through service?
No, this branch does not have a drive-through service.
Are there any mobile apps to access American Airlines Federal Credit Union services?
Yes, mobile apps are available for both Android and iOS platforms for convenient access.
What nearby places can I visit around the Flower Mound branch?
Nearby, you can visit Barnes & Noble for books and coffee, Smoothie King for refreshing drinks, and Pazzo! Woodfired Pizza for a meal.
Are there wellness or beauty services near the Flower Mound American Airlines Federal Credit Union?
Yes, you can find beauty and wellness options nearby such as Charlotte Tilbury beauty salon, Stretch Zone wellness club, and Rie’s Healthy Hair Studio.
What nearby services can help with shipping and mailing needs around the Flower Mound credit union?
You can use the UPS Access Point location or Mailing List Connection for your shipping and mailing services conveniently near the credit union.