Business Details
About
Credit Union
Established by North Texas area educators, DATCU serves your financial needs by learning what makes your goals unique to you. Visit one of our branches and see why our concierge service helps you understand what short or long term goals you can accomplish with thoughtful planning and coordination of free checking and savings accounts, low interest loans, and a trusted partner.
Details
- Drive-throughAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.1
27 reviews
5 stars
20
4 stars
1
3 stars0
2 stars
1
1 star
5
- CCCaseySep 25, 20251.0I went to this location to withdraw $60 in cash and close my account. The ATM was down, so I went inside. Instead of simply withdrawing the $60 and closing my account, the employee closed my account, issued a cashier’s check, and never gave me the cash. When I asked, he spent over 20 minutes on his computer before telling me the ONLY way to get the $60 in cash was to cash the entire check and pay a $16 “non-member fee.” In other words, I was expected to pay for THEIR mistake. I tried cashing the check at Walmart for $8, but their system flagged it. When I called another DATCU branch, I was told the check was valid but my only option was to pay the $16 fee since it wouldn’t clear elsewhere. What should have been a simple 5-minute process turned into a 2-hour ordeal with no resolution. After driving 40 minutes to Denton just for this, my entire trip was wasted and I had to reschedule with the person I was meeting in Plano. Careless, unprofessional, and a complete waste of time.
- RGRobbin GunterSep 24, 20255.0Been banking here for over 20yrs if that says anything! Great people and service. Nothing like a local credit union~
- CSCynthia StaffordSep 16, 20255.0Very friendly, helpful & quick to meet your financial needs.
- TMTammy MangunAug 13, 20251.0I wanted to make a simple deposit and get some cash back. I sat there for over 20 minutes in the drive through and I was the only car! After waiting forever... she didn't bother giving me cash back, she just deposited the whole thing. When I said something she said oh I can get it for you... like maybe READ the deposit slip. And no I didn't want to drive back like suggested to get the money back, I wanted what I asked in the first place! I will never go back to that branch! This was unacceptable! Datcu called me today and the lady was nice but nothing but excuses. First was they were busy. Nope only me in line and 2 people in the window working. When I said nope that wasn't it. Then the story was the teller was trying to find someone in management to not put a hold on the check because it was a larger size check... not that big! Then it was they were at lunch. It was 2 or 2:30... so lunch when they are closing at 5:30. Maybe but is sounded more like excuses. I said well if the teller would have some communication skills and let me know I was going to be sitting there for basically 25 minutes for a deposit, I could have made that choice to stay & wait or not. I was also told that if I go to Aubrey branch, they know me there and things could have been faster and they would not have put the check deposit on hold. So which excuse was it?? That is a list of excuses to pick from... How about tell me the teller was new or just poor at her job! Tip... pick another branch, most all are better that this one! This is not the first issue there since they opened. It's just not a good branch.
- LRLucas RevieaJun 3, 20255.0Beautiful ATM full of money~
Frequently Asked Questions About DATCU East Denton Branch
What are the operating hours of DATCU East Denton Branch?
DATCU East Denton Branch is open Monday to Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
Where is DATCU East Denton Branch located?
The branch is located at 3620 Duchess Drive, Denton, TX 76209, United States.
What types of financial products does DATCU East Denton Branch offer?
The branch offers checking accounts, savings accounts, credit cards, auto loans, home loans, personal loans, certificates of deposit (CDs), and individual retirement accounts (IRAs).
What services are provided by DATCU East Denton Branch?
DATCU offers finance and wealth management services to help members meet their unique financial goals.
Is DATCU East Denton Branch accessible for people with disabilities?
Yes, the branch has wheelchair accessible entrance, parking, and restrooms, as well as a drive-through service for convenience.
How can I contact DATCU East Denton Branch?
You can reach the branch by phone at +1 940-387-8585 or email at info@datcu.org.
Does DATCU East Denton Branch have an online presence?
Yes, they maintain a website at https://www.datcu.org, a Facebook page at https://www.facebook.com/DATCUCreditUnion/, an Instagram handle DATCUCreditUnion, a Twitter handle @DATCU, and a YouTube channel at https://www.youtube.com/channel/UCj0I5b1aS5Vjy07dKgmq4lA.
What nearby recreational facility can I visit before or after my visit to DATCU East Denton Branch?
You can visit Thunder Extreme Athletics, a local gym and sports venue nearby for your fitness and active lifestyle needs.
Are there any dining options close to DATCU East Denton Branch?
Yes, nearby you can find El Fenix Mexican Restaurant for Mexican cuisine and Jack in the Box for fast food options.
What nearby services might be useful for residents around DATCU East Denton Branch?
Nearby helpful services include PetSmart Grooming for pet care, MT Income Tax and Professional Services for accounting needs, and Smile Magic Dental & Braces for dental services.