Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.7
10 reviews
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- FBFredricka BSep 15, 20251.0I went into this branch on 9/15/2025 to request a temporary bank card. I provided my government-issued passport and proof that the account was mine. Instead of assisting me, the tellers and even the manager treated me with suspicion, questioning how I made deposits and leaving my account information pulled up after I left. I wasn’t asking for money, only a temporary card, but I was made to feel like a criminal rather than a customer. This was unprofessional and disappointing. I expected respectful service and transparency about policy, but that was not my experience at this location.
- RPRita PerezJan 22, 20242.0When I opened my accounts, I honestly believed my banking nightmares were over. Please make sure you ask about the fees associated with their accounts because I wasn't informed correctly and I had fees being charged. I opened 3 accounts and the banker informed me that as long as I had $500 in any of the accounts, there would be no fees. Also, she told me I would be reimbursed 4 monthly atm fees regardless of the atm. To this day, the fees have not been reimbursed. This is disappointing. Also, your checks will be placed on hold for weeks, the accounts don't show your full deposit and it causes a lot of confusion. I'm considering going back to Chase even though their minimum balance is higher. They at least are completely transparent where your money is. The not showing your full deposits causes so much confusion. I was reimbursed the maintenance fees but it's still frustrating and it made me angry that I was not explained correctly about the fees associated with each account. My banker was Paulette and she's a nice person don't get me wrong but when it comes to money, there should always be transparency.
- SSSUB5CR163Mar 20, 20235.0This bank is the best Truist bank that I have ever went to!! Joey and the Cashier was so helpful!!
- CCCeyhun CinJan 27, 20235.0Jonathan was very friendly and helpful. It was also nice to meet Joey Melin Branch Leader. Positive and energy full Branch. Thank you.
- RMRoy MoreauAug 27, 20221.0Mr Cox you should be ashamed of yourself
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the regular business hours for Truist at 11800 Preston Rd, Dallas?
Truist is open Monday through Friday from 9:00 AM to 5:00 PM. The branch is closed on Saturdays and Sundays.
When is the Truist drive-through available at this location?
The drive-through is available Monday to Friday from 9:00 AM to 5:00 PM and is closed on weekends.
How can I open a new account at Truist?
You can open a new account online, by phone at 844-4TRUIST, or by visiting the branch where you can get a temporary debit card immediately.
What types of accounts does Truist offer?
Truist offers checking accounts for everyday transactions and savings accounts for saving towards goals or emergencies.
How do I activate my Truist debit card?
You can activate your debit card online to start making digital and in-person purchases using your checking account funds.
What products and services does the Truist branch at Preston & Forest provide?
This Truist location offers Checking, Commercial services, Credit Cards, Loans, Mortgages, Online & Mobile banking, Small Business Banking, Personal Savings, and Wealth Management.
What nearby places can I visit after doing banking at Truist Preston & Forest?
Nearby places include Fat Straws for bubble tea, Jimmy John's sandwich shop for a quick meal, and Cherry Nail Spa if you want to relax with a manicure.
Are there other banks or ATMs close to the Truist Preston & Forest branch?
Yes, nearby banking options include the Bank of America ATM, Bank of America branch, Wells Fargo Bank, and another Truist ATM for your convenience.
Where can I find nearby dining options after visiting Truist on Preston Rd?
You can enjoy nearby restaurants like Pizza Hut for pizza, Pei Wei Asian Diner for Asian cuisine, and Oishii Sushi & Pan-Asian Dallas - Preston Hollow for sushi and pan-Asian dishes.
How can local amenities near Truist help with my daily errands?
Nearby amenities like The UPS Store provide shipping and printing services, 7-Eleven for convenience shopping, and Mattress Firm for home needs, making it easy to combine errands with bank visits.