PlainsCapital Bank

Reviews

• AP

  Artemis Prime

  Sep 16, 2025
  5.0
  Kia & fellow staff are the best... Come by and find great personalities. Have some Pizza next time. 😁
• SB

  Steve Benningfield

  Apr 3, 2025
  5.0
  Everyone is welcomed with a smile, service is fast. Always ready to listen and have conversations.
• JM

  jennifer manning

  Feb 13, 2024
  1.0
  Zero stars! This review is long overdue and was my experience at the Baylor branch in particular. Unfortunately drawing a blank w her name at the moment…I think it was Marcy, or Marjorie, or Madison or something…I know it started with an “M. But it was the one who went from teller position to chief executive officer of PlainsCapital after a day of training. She was extremely condescending to me and the rest of family, asked inappropriate questions, and lacked business etiquette for such a prestigious bank position she held…I tried to address the issue with Hilltop Holdings bankers and I was told they would look into this matter but were busy addressing potential closing of some PlainsCap. bank locations due to lack of business and low volume of cash on hand. 1 or 2 times the branch opened up 10-15 min late making me late for work. There was never a single customer in the bank when I visited, and that also goes for the Victory Park location. Never a customer inside that branch either but 8-10 people clocked in and sitting at their desks with their heads engulfed at their pc’s and never acknowledging me entering the bank. It was like a ghost town inside these banks which gave a vibe that they were going out of business. The 18111 Preston Rd North Dallas location-I tried to withdraw $ there only to be told by the teller she would need her manager to get an over-ride bc they were low on money but he was not available bc he was outside on a smoke break—I did not mind waiting and finally after about 20 min. the manager appeared and was back from his smoke break but did not apologize for having no money until later that day. I did not mind waiting so I came back a few hours later and same thing---the manager was not available bc he was out smoking across the breeze-way to the other building. I actually experienced this twice in my few visits to this branch. I thought smoking was a thing in the past. I would not recommend banking here—their lack of investing in premier cyber security is a major concern and people should be aware PlainsCap. bank sent out notices to it customers cautioning for us to be on the look out for fraudulent activity due to them using MOVEit which had a cyberattack potentially exposing sensitive data. I also have accts at Bank of America, and WellsFargo and never received such warning from them.
• DK

  Derek Klein

  Aug 10, 2020
  5.0
  Great place to bank. Best customer service I've ever received.

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