Capital One Bank

2.7
91 reviews

About

BankATMBusiness Banking ServiceSavings and Loan AssociationOnline BankingMoney Transfer ServiceCapital One
Your place for all your banking needs. Get Ambassador help, open a bank account, make cash and coin transactions—and more.

Location

Capital One Bank
6161 Retail Rd, Dallas, TX
75231, United States

Hours

Reviews

2.7
91 reviews
5 stars
34
4 stars
4
3 stars
1
2 stars
3
1 star
49
  • RS
    Ricky S
    4 days ago
    1.0
    I've called this branch multiple times and no one answers the phone
  • SF
    Susanna Frackiewicz-Ponce
    6 days ago
    5.0
    I had an EXTRAORDINARY customer service experience with Zach Sellers~an Ambassador at this location. Polite. Professional. Personable. Patient. Knowledgeable. Intuitive. Kind. He was exceptional with my transaction, my multiple questions and my online banking knowledge deficits. One of the best, if not THE best customer service experience of my life.
  • BB
    Bryce Balous
    Jan 5, 2026
    1.0
    Called in before driving 30min to make sure I could deposit a check. I get there the lady is rude and turns out u can’t deposit the check thank you wasting my time as usual
  • GK
    Grant Kirby
    Dec 5, 2025
    1.0
    So apparently this is not a real bank and nobody there knows anything. They wouldn’t even take a check with their name on it because they aren’t authorized. Basically a coffee shop with human ATMs.
  • BM
    Belinda Marsaw
    Oct 3, 2025
    5.0
    The staff here is super helpful. They really take care of their customers without exception.

Frequently Asked Questions About Capital One Bank

What are the regular business hours for Capital One Bank at 6161 Retail Rd, Dallas?

The bank is open from 9:00 AM to 5:00 PM, Monday through Friday, and is closed on weekends.

Is there a drive-through service available at this Capital One Bank branch?

Yes, the drive-through is open Monday through Friday from 9:00 AM to 5:00 PM, and it is closed on Saturdays and Sundays.