Capital One Bank

2.7
154 reviews

About

BankATMBusiness Banking ServiceSavings and Loan AssociationOnline BankingMoney Transfer Service
Your place for all your banking needs. Get Ambassador help, open a bank account, make cash and coin transactions—and more.

Location

Capital One Bank
4111 Gaston Ave, Dallas, TX
75246, United States

Hours

Reviews

2.7
154 reviews
5 stars
55
4 stars
7
3 stars
6
2 stars
7
1 star
79
  • AB
    A B
    Oct 7, 2025
    1.0
    No one answer the phone call for this bank just want to know they have safe deposit box here or not
  • AA
    Anonymous
    Oct 2, 2025
    1.0
    l call many times to the costumers service number and I still waiting and waiting with a restriction when I have emergency and that's why I apply for the card and to raised more my credit score and now am thinking why they want my statements it was only to confirm it was me taking money from the ATM to pay the mechanic now it's make me think they doing spam or fraud I will not recommend this bank I report them to BBB complaint I still waiting for a answer
  • KV
    Kriston Vann
    Oct 1, 2025
    2.0
    Bank takes forever. Wouldn’t recommend going in only 3 windows and you figured with a long line they’d be more fast but nope sloooow.
  • EA
    Eliú Alvarenga (Eliú Alvarenga)
    Sep 3, 2025
    5.0
    So far it been what you will spec from any other bank . Ok
  • KM
    K Michaelis
    Aug 4, 2025
    1.0
    If I could give this branch 0 stars I would. I have called 21 times today, plus called the other surrounding branches a few times too. Every time I “Press 5 to speak with a branch representative” I get sent straight to the general customer service off-shore line, where they cannot help me. I am simply trying to order Euros from my local branch, which cannot be done online and everything online says to call your local branch… When I spoke with the lady at general customer service (not local branch), she told me to call the branch’s number again… Does this branch simply not have a working phone??? 21 times in 1 hour you would think someone would pick up… HORRIBLE customer service. Capital One PLEASE train your branches to do better.

Frequently Asked Questions About Capital One Bank

What are the regular branch hours for Capital One Bank at 4111 Gaston Ave, Dallas?

The bank branch is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on Saturdays and Sundays.

When is the drive-through service available at this Capital One Bank location?

Drive-through service is available Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends.