American National Bank of Texas

Reviews

• LL

  Lucy

  Dec 4, 2025
  1.0
  Okay, this is the SECOND review I have written TODAY. Seems that someone in the bank is deliberately deleting them instead of trying to handle the issue at hand. THIS is why I did not want to do business with this bank. VERY VERY unprofessional..........I can understand as to why there are the reviews that they have. I have never been in such an unprofessional bank. The way they allow their employees to dress? I understand business casual, but this is STILL a bank. YES, I HAVE been in two other locations for this bank, Kaufman and Dallas Metro. NO, they do NOT dress that way and the professionalism is on a much higher scale than this location. I'm not sure as to why they allow this but honestly? THIS branch almost had me, my small business and my family NOT wanting to use them AT ALL. Thank goodness I went to another location. I am willing to give this bank a chance due to I'd rather not use the large banks in the area. I just feel that this location truly needs to take another look at what perception they are putting out to potential customers. Maybe the upper management will take the time to address the negative reviews they have instead of deleting them due to they seem to have a common theme....unprofessionalism. The only ones they had answered was from years past and not anything recent. I hope they realize, reviews do get read, even if they want to ignore or just flat delete them. With them deleting them? I feel that is from someone at THAT branch. Possibly someday the bank itself will take a look there and see the issues they need to address. It is not ONLY the perception they portray, it is the face of the bank itself. Reviews turn into people talking to each other also. I have to admit that if it wasn't for a long time friend that deals with them also (NOT the Crandall Branch) I would not have given them a second chance.
• CC

  Crystal Castillo

  Jul 30, 2025
  1.0
  Terrible customer care, closed account without even give us a notification
• NB

  No Badge

  Oct 25, 2024
  1.0
  Absolutely pitiful at the display of one sided loyalty, letting an employee of 27 years go over ridiculous reasoning. This bank wouldn't have the reputation it's built over the years if it wasn't for Jackie, one of the most 'people friendly' people I know. If this is how they treat their employees after decades of service, how well does that bode for it's members/customers....?
• MM

  Mynetta Miles

  Oct 23, 2024
  2.0
  My family has done business with ANBTX for several, several years. Whenever WE had any questions, issues with accounts, , etc… there was always one person that was available to assist us with a smile. She was courteous, professional, and you knew when she was there that things were getting handled. This person has been a fixture of this community and the Crandall location for 27 years. It would appear to me that if you have a business as necessary as a financial institution, you would want to have people to represent it as professional as your bank. Well, looks like that all changed at this location today. I just heard that Jackie Baker Hume was let go. Again, who lets professional, friendly, dedicated, loved by customers, dependable, people go??? SMH
• TP

  tawnee prestridge

  Oct 23, 2024
  2.0
  I’m so sad to hear and shocked to learn y’all let Jackie Baker Hume go after 27 years! She was the face of the bank. She was always the first one to greet and help me all these years. I will miss her smile and her next place of business will be lucky to have her!

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