Prosperity Bank

Reviews

• EI

  Ezequiel Infante

  Jun 26, 2024
  5.0
  Vanessa very helpful respectful patient guided me every step of the way
• ML

  Marimar Lazaro

  Oct 24, 2022
  1.0
  Do not bank here! Unless you like to waste time and money. They are not helpful, we had a business account with them that was overcharged. When we closed the account they gave us a cashiers check that could only be cashed through them and offcourse they charged us a hefty fee just to cash their own check. Terrible communication simply gives a bad name to small banks.
• LV

  Lupita Vera

  Jul 14, 2022
  1.0
  This is the 2nd time I review this bank. The 1st review I can't find so i don't know what happened. However after being told incorrectly by a employee of this bank. I was informed i could obtain a cashiers check if I had an account with the bank which the lady knew that was the reason for me getting the account to begin with but turned out i couldnt as i had to wait until after 24 hours something she didnt inform me of. I didnt close the account because it was an honest mistake as much as it upset me because the cashiers check was an urgent matter to me. After getting service fees charged and after I left messages to the manager to call back because I did everything i was told i needed to do by that same bank represent to not be charged I finally got a hold of the manager and not because she cared enough to call me or even sound remotely empathetic to my experience at her bank regardless of her stance of the solution but because i called repeatedly until i got a hold of her. I'm obviously upset at the whole situation but even while staying respectful and courteous I felt as though this bank manager could care less to have the business and about my poor experience. So while I lost money and time because I will close my account so I lost the time off work I took to open the account to not even get out of it what I needed please the additional fees as well as poor customer service at least I can write about my experience so that hopefully they can receive better training ir people can at least be prepared and know what to look out for when and if you choose to open an account there.
• JC

  Johnny Calhoun

  Nov 4, 2017
  5.0
  Great bank wonderful staff wouldn't bank anywhere else

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