Business Details
About
BankATMProsperity Bank
At Prosperity Bank, we're dedicated to providing services that will simplify your everyday financial needs. Across Texas and Oklahoma, local professionals at more than 280 banking centers are available to assist with checking, savings, credit cards, loans, online banking, and mobile services. Experts in Trust Management, Business Lending, and Mortgage Loans are ready to help you manage wealth, build your home, and build your business. Visit us online or stop by your nearest location to learn more. Member FDIC
Location
Hours
Reviews
2.8
26 reviews
5 stars
9
4 stars
4
3 stars0
2 stars0
1 star
13
- JTJ TorrNov 28, 20255.0We were assisted promptly, while the manager quickly handled all our needs. We appreciate excellent service and believe it should be recognized. Thanks again
- JWJonathan WestAug 5, 20251.0I’ve never had a problem until the recent change in management. The new manager is extremely rude and unprofessional. She’s inconsiderate, never greets customers with a smile, and makes the environment feel tense and unwelcoming. It’s frustrating to walk into a place where you expect friendly service and instead feel like a burden. I hope upper management takes this feedback seriously because this is not the kind of leadership or customer service that reflects well on the bank. If things don’t improve, I’ll be considering taking my business elsewhere. Even when I go through the inside/drive-thru. The service is just as friendly and personal. They remember faces, treat you with respect, and truly make you feel valued as a customer. It’s rare to find that kind of consistency and kindness these days, and they deserve to be recognized for it.
- KKkekapandaOuoMar 1, 20251.0Rude lady ignored us for hours to help people behind us in line
- RRRachael RandellNov 16, 20231.0DO NOT USE THIS BANK! YOU WILL REGRET IT!!! Absolutely horrible customer service. You call and call and no one will actually speak with you, they tell you to speak with someone else. I had this bank when it was Viewpoint Bank back in 2007/2008 and I have been completely ignored as a customer. My account was just closed with absolutely no notifications. I have tried for 2 days contacting them, even going in person to the store and the never have 'the right person' to help me.
Frequently Asked Questions About Prosperity Bank
What financial services does Prosperity Bank offer?
Prosperity Bank provides checking and savings accounts, credit cards, loans, online and mobile banking, trust management, business lending, and mortgage loans.
What are the regular operating hours of Prosperity Bank in Carrollton?
The bank is open Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and is closed on Saturdays and Sundays.
When is the drive-through service at Prosperity Bank available?
Drive-through hours are Monday to Friday from 7:30 AM to 6:00 PM, and Saturday from 9:00 AM to 1:00 PM. The drive-through is closed on Sundays.
Is Prosperity Bank open on major holidays?
Prosperity Bank is closed on November 11, 2025, November 27, 2025, and December 25, 2025. On December 24, 2025, it operates from 9:00 AM to 1:00 PM.
Where is Prosperity Bank located in Carrollton, TX?
It is located at 1801 Keller Springs, Carrollton, TX 75006, USA.
Can I access Prosperity Bank services via mobile apps?
Yes, Prosperity Bank offers mobile banking apps available on both Android and iOS platforms.
What nearby banks and ATMs are close to Prosperity Bank?
There is another Prosperity Bank location and the LibertyX Bitcoin ATM nearby, which could be convenient for additional banking or currency exchange services.
What health and medical facilities are near Prosperity Bank?
Nearby you can find Shepherd Chiropractic and Family Wellness Center, TYHHT® Studios PLLC, Carrollton Smiles, and Advanced Nerve and Health Center for various health, medical, and wellness needs.
Are there any dining options close to Prosperity Bank?
Yes, Pollo Salsa and Paparazzi Pizza are nearby, offering Mexican, Peruvian, and Italian cuisine options for a meal before or after your banking visit.
What public services or entertainment venues are close to Prosperity Bank?
Carrollton Fire Station 2 and Carrollton Event Center, which includes a concert and comedy venue, are nearby for public safety services and entertainment.