Prosperity Bank

Reviews

• S2

  Sunrunner 20

  Aug 22, 2025
  5.0
  Zenab was very helpful in straightening things out so the Acknowledgement on a document could be notarized.
• RR

  Rachael Randell

  Nov 16, 2023
  1.0
  Absolutely horrible customer service. You call and call and no one will actually speak with you, they tell you to speak with someone else. I had this bank when it was Viewpoint Bank back in 2007/2008 and I have been completely ignored as a customer. My account was just closed with absolutely no notifications. I have tried for 2 days contacting them, even going in person to the store and the never have 'the right person' to help me.
• CM

  Christel Mpiana

  Jul 28, 2021
  1.0
  They have the worst customers service I would not recommend this location or the bank it self to anyone I ask to stop a payment because I was working with an lender and the ask me to call my bank to process a stop so they can work with me the girl on the phone was so rude telling me I should deal with my own problems and manger Vince got on the phone cut me off when i was talking to him rude service I decided to take my business somewhere else you can not treat people like that
• JL

  Jenny LeighAnn

  Dec 11, 2020
  1.0
  Rudest customer service at this branch. I never fill out a deposit slip, I just usually put my cash in the tube with my debit card and ID and they never give me grief about it. I just don’t know my account number and stuff off the top of my head so it’s faster for them, and they never complain or tell me to fill one out. Well today I went to this branch and the lady legit chewed me out like she was my mom and I was some petulant child. I was like “well just send it back and I’ll fill it out, sorry. They usually do it for me.” 🤷‍♀️ Not that big of a deal lady

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