RBFCU - Buda

Reviews

• JN

  Jimmy Navarro

  Sep 6, 2025
  1.0
  This review is not against the Buda, TX branch but on RBFCU in general. On July 30, 2025, I submitted an online application with required documentation for a business checking account. I immediately received an auto-response stating that I would be contacted after the review of my application. Almost a week went by and I never heard from RBFCU. I then made a call and after being bounced around a few times, I spoke with a gentleman that told me my application could not move forward until I became a member. I didn't think about that from the get-go, but it makes sense. Okay. I asked the gentleman why no one reached out to let me know about membership requirements, he said he didn't know why. So, I proceed to apply online for RBFCU membership and a checking account. Well, you can't have only a checking account, you must also open a savings account. Then I'm told my wife needs to open a second savings account if I want her to have access to the business account. Why two savings accounts? Mind you the one checking account is in both of our names. Once I'm notified the checking and savings accounts are approved, I deposited some funds in each. I'm told once again that my business checking account is under review. A week goes by. Crickets. I call RBFCU and told that I will be receiving an email. Another week. Crickets. On September 3, 2025, I decide to visit an Austin, TX branch since calls and emails are not being answered. I'm greeted at the door by a gentleman and I explain my need. He takes me to an office, seats me in front of a monitor screen and tells me someone will speak with me via video conference. I could've done this from my home or office? Anyway. The lady I speak with tells me I was sent an email on August 28, 2025 and I need to respond to it. I quickly searched my email on my cellphone and could not find such email. After returning to my office I find an email requesting submission of my DL and SS card. Mind you, I had previously submitted those documents in order to open the personal checking and savings accounts. Here we are September 6th, no email response and no calls. Crickets. Over 30 days and I still can't open a business checking account. Wow. The worst customer service EVER. The irony, my business exists to help businesses improve their brand reputation (reviews), to improve their website or obtain one, to increase their website's traffic, increase their leads, all to get more customers and to ultimately increase their sales. I will be closing my personal checking and savings accounts at RBFCU.
• CP

  Chris Perez

  Sep 4, 2025
  5.0
  Briana was very helpful and very professional and polite
• BB

  B

  Aug 4, 2025
  1.0
  Walked in, there were at least 3 tellers, 1 was waiting on a customer, another one looked busy waiting on no one, i don't know what the 3rd one was doing. Waited at least 5 minutes then walked out. And no one was at the front desk by the door.
• JR

  Joshua Ronson

  May 10, 2024
  1.0
  Friday afternoon on payday and they have 1 teller?!
• JM

  Joel Mosier

  Jul 26, 2023
  5.0
  The staff here has always been friendly, patient, helpful and professional with any of my banking needs.

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