Wells Fargo Bank

2.6
83 reviews
Wells Fargo employee helping two people

About

BankATMBusiness Banking ServiceOnline BankingSavings Bank
Deposit products offered by Wells Fargo Bank, N. A. Member FDIC. We’re here to help you move forward—whether you're managing everyday finances or planning for what’s next. Explore a full suite of banking solutions, from personal and business checking accounts, to credit cards and savings tools. Stop by or book an appointment when you’re ready.

Details

  • Drive-throughAvailable

Location

Wells Fargo Bank
13000 N I H 35, Austin, TX
78753, United States

Hours

Reviews

2.6
83 reviews
5 stars
29
4 stars
1
3 stars
2
2 stars
8
1 star
43
  • CC
    Chris Cox
    Nov 12, 2025
    1.0
    Wow... Never thought a bank could be this bad...
  • HH
    HablA Haba
    Oct 25, 2025
    1.0
    The employees in this bank are horrible and very racist. This security guy even wanted me to get of the parking lot while I was waiting for my partner who was banking in there! Wells Fargo is overall a very bad bank to bank with. I keep telling my partner that. After this incident we are moving our accounts from them.
  • VB
    VaNessa Body
    Oct 24, 2025
    5.0
    Have been with them for nearly 20 years and still good
  • SM
    Sabrina Mcdonald
    Sep 22, 2025
    1.0
    My experience at the 13000 N I-35 Service Rd, Unit 3 Wells Fargo branch in Austin has been extremely concerning. Staff members Jessica and Robin have repeatedly refused to process deposits at the teller window unless they are placed in clear plastic bags. This is troubling because Wells Fargo has no policy requiring plastic bags for in-person deposits. Deposits should be verified and counted by the teller at the window — that is the standard practice to ensure accuracy and customer confidence. Instead, this branch appears to be enforcing its own rules, which are inconsistent with other Wells Fargo locations. The result has been unnecessary inconvenience, wasted time, and frustration. As a long-time customer, I find it unacceptable that staff members are prioritizing their own convenience over proper banking procedures and customer service. I respectfully request Wells Fargo leadership review this situation and address the behavior of Jessica and Robin to ensure customers are treated consistently and fairly across all branches.
  • CE
    Chonda Edmond
    Sep 9, 2025
    5.0
    Robin is the best she is awesome

Frequently Asked Questions About Wells Fargo Bank

What banking services does Wells Fargo Bank at 13000 N I H 35 offer?

This Wells Fargo location offers deposit products, personal and business checking accounts, credit cards, savings tools, and other banking solutions to help manage everyday finances and plan for the future.

What are the operating hours for Wells Fargo Bank at this location?

The bank is open Monday through Friday from 9:00 AM to 5:00 PM. It is closed on Saturdays and Sundays.