Wells Fargo Bank

Reviews

• SS

  Sherry Sells

  Oct 7, 2025
  1.0
  The drive through ATM on the far right lane is broken. It miscounts deposits, has happened 3 times now. This last time it tried to short me $100. No one will answer when I call the branch about this. You need to replace this ATM machine ASAP. I'm sure it probably counts the cash wrong when it dispenses money too.
• SM

  Scott Mckinley

  Jul 9, 2025
  5.0
  I'm working in Austin, and this bank is close to me. I was greeted when I came in, and my business was handled efficiently. The teller was courteous and knowledgeable and very friendly. I will be using this branch while in Austin because its staff is awesome, and parking is good,
• SS

  Sam Saifi

  Jun 28, 2025
  1.0
  The worst branch ever. You sit for long time with no one asks you if you need help , no employee cares about what you need and they don’t know even how to smile with the customer. Very bad experience.
• WF

  William Forson

  Oct 23, 2021
  1.0
  TL;DR: Come to this branch for DMV-style customer service. I just spent over half an hour in the drive through line to get a cashier‘s check (something I had done at a Wells Fargo branch just a few months ago), and when it was finally my turn, the banker informed me that it was no longer possible to get cashier’s checks in the drive through, but they would be very happy to help me inside. This was 25 minutes prior to closing, and there was a line outside the front door that stretched halfway across the building. So I seriously doubt that it would actually have been possible for me to get into the bank at all…never mind the fact that I had already waited in line for more than half an hour. Beyond the practical consequences of my not being able to get a cashier’s check today (which are non-trivial, though not devastating), the thing that really upset me here was the Soviet/DMV-like manner in which the cashier stood behind “official policy” and made it so obvious that she didn’t care at all about how this would affect me. A few years back, we had to fight to have some checking account fees waived after a Wells Fargo banker had lied through his teeth just a few weeks prior and told us our proposed account structure wouldn’t incur any fees. So I really shouldn’t be surprised by this. Yet somehow, the bloodless “rules are rules” attitude displayed at this branch surprised even me. Ok then, time to Google around and see if any retail banks exist which are both big enough to provide modern services like online banking, but with a reputation for treating customers with a modicum of respect.
• MS

  Mat Stanley

  Jun 24, 2021
  1.0
  Drive through is ridiculously slow! I waited 20 minutes for just 1 car to be serviced. I decided to leave and find another location to be helped.

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