RBFCU - Seton

Reviews

• JS

  Jorge Sandoval

  Sep 8, 2025
  5.0
  Exelente servicio
• TP

  Tracy Partin

  Jun 24, 2025
  2.0
  They would not allow me today to get another bank card replacement as it is not currently working at walmart, costco, and HEB. I will go to the Kyle lkcation for help, very disgusted that I could not get any help.
• KC

  Katherine Cross

  Jun 5, 2025
  1.0
  I'm choosing this location because it's where I signed up many, many years ago. I'm in the middle of transferring all of my accounts away from RBFCU. The reason for this is because they do not provide any kind of documentation to the customer indicating they have initiated a bank transfer, nor do they communicate with the customer in any way if a transfer fails for any reason. On two separate occasions, RBFCU has failed bank transfers which were for bill payments and not notified me in any way, or provided me any documentation to prove to anyone else that I'd even attempted a transfer unsuccessfully. The first time, late last year, I called them 7 separate times and every single agent was telling me I'd never initiated any transfer, and it was user error. I couldn't do anything to convince anyone that this was not true, because I had personally recorded the date and exact amount. It wasn't until I got tired of hearing this and escalated to some other department TWICE before a higher-up could finally admit that I had, indeed, initiated a bank transfer on the exact date I'd told them initially and for the correct amount. On this first occasion, the funds were not available back in my account even though it had failed, the funds were in some limbo and completely inaccessible to me, and they also had not reached their destination (an account at the same bank as my landlord, who was expecting to receive my rent transfer from it). It took over a week to resolve. While the escalations team who handled my case did offer to pay for any late fees I might've incurred, thankfully, my landlord trusted me enough on this issue that they did not implement any. Needless to say, I submitted the very unhappy feedback that they needed some kind of notification process for their customers for every step of this process. It was ludicrous that I had no evidence to show that I had initiated this transfer, nor any documentation to even show it had failed. While my landlord was very understanding even though they had absolutely nothing from me to prove I wasn't lying about trying to pay my rent to them, that could have gone very differently, and I could have easily been fined or removed from my home over this issue. The second time it happened was this February, but I only noticed it completely at random just this last week when I was going back through my own payment logs for a different reason. Again, my transfer payment of my rental amount to an account at a different bank had failed. This time, the funds were not unavailable to me, but I had no idea that my rent payment back in February never went through because there was no communication about the failed transfer. Thankfully, my landlord was unaware of this issue as the destination account had enough in it that I'd been able to make that transfer without realizing RBFCU had never sent my new funds for that month. When I called RBFCU again, I was very prepared when the representative told me I'd never initiated any bank transfer at that time and they couldn't see it, because I had made sure to ask the previous year where they were seeing it that all the other agents before them had not been looking in. As soon as I told the RBFCU agent how to do their job, they did see the failed transfer, and I again was put in the position of asking why nobody had bothered to tell me it had failed. Another escalation later, a supervisor very plainly told me that they do not have any plans to incorporate these kinds of notifications or documentation for customers, and essentially that it would just keep happening. A bank not having a thorough documentation or communication process for the transfer of funds is unimaginable to me, and after this second go-around with zero hope of any changes happening for the foreseeable future, I was done. I'm now closing all of my accounts and switching somewhere else, as enormous of a pain as this is. Really sad about it, I was happy with RBFCU otherwise.
• DK

  David Kazakov

  Jun 1, 2025
  1.0
  RBFCU has the worst and outdated ATMs! This one was broken, as well as another one near Lakeline mall last week. And they always have only one ATM on a site. Please add more machines and maintain them!
• ON

  Oday Noorali

  Sep 3, 2014
  4.0
  Great bank.

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